Position Summary

*Must currently be local to Japan or be willing to relocate to be considered. 

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Recruiting for this role ends on 12/31/24.

Work you’ll do

Receives and tracks work from and reports to DoD's Far East (FE) IT Division DirectorProvide Operational and Technical support to the Front Office (CO, XO, BD, CIO Directors and their Executive counterparts across the DoD FE Command. Support includes Mobile phone Encryption, VPN Authentication, Wi-Fi and Conferencing solutionsObtains and maintains appropriate Cyber security certification, Information Technology Representative (ITR) credentials, training requirements, and necessary US Government system accountsEscalates issues as needed to Enterprise Service Desk on behalf of customersAdheres to enterprise rules and industry best practices associated with management of hardware, software, CIO products and servicesTechnical Liaison between the DoD, OneNet, DISA, State DepartmentAnalyze technical problems and solutions for internal DoD organizationsEscalate technical problems to OneNet and various governing representatives of the DODProvide technical support for visiting NAVFAC officialsFacilitate technical solutions between different organizationsIT Support:Processes customer IT requests and submits, tracks and closes on behalf of government customers to service providersDiagnoses and resolves basic to moderately complex IT problems in response to end user reported requestsTroubleshoots computer hardware (Desktop/Notebook PC, PDA, Printer, Monitor and peripherals) and software (DoD FE standard applications and drivers)Initiates RFCs, installs, configures, troubleshoots, and maintains hardware, software, and mediaTroubleshoots computer hardware (Desktop/Notebook PC, PDA, Printer, Monitor and peripherals) and software (DoD FE standard applications and drivers)Provides approved computer imaging from authorized government websites to configure, and provides security updates (Kiosk Quarterly Security patches) for Platform IT systemsDeploy new technology by testing, patching and ensuring compliance rules are met (Microsoft Hub, Nautilus, Kiosk, Zbooks (CAD), iPhone, Satellite Solutions (Starlink)Administer departmental folders and security group policiesProvide remote support for users teleworking in various regions (VPN, Wi-Fi and Remote connectivity)Troubleshoot interoperability between organization networksTelephone/Mobile Device Support:Diagnoses and resolves basic to moderately complex Telecom problems in response to end user reported requestsProvides mobile phone and application training and supportTroubleshoots mobile and desk phonesInitiates requests for mobile provisioningActs as the Purebred agentWorks with customers to install Purebred Configurations on government issued mobile phonesAssists customers with mobile phone certificate updates

The team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Core Technology Operations group enables differentiation and focused growth for large-scale infrastructure, data center, and operations projects. We take part in operation services for our clients with emphasis on automation and delivery excellence. Our core capabilities include: IT Operations Delivery & Management, Customer Experience Enhancement, Operations Transformation, transportation modernization, and Emerging Technology platforms such as drones and 5G networks.

Qualifications

Required:

Bachelor’s degree in IT/Cybersecurity related fieldActive Secret Clearance is required to be considered for this roleMust have 5 years of relevant, hands on, experience providing IT support, systems administration, and mobile device support. At least one year of providing help desk support specifically for mobile devices.At least five years of experience providing IT Support (Desktop/Help Desk), systems administration, and mobile device support to a DoD program officeAt least one year of providing help desk support specifically for mobile devices (iOS strongly preferred)Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

At least five years of experience providing IT Support (Desktop/Help Desk), systems administration, and mobile device support to a DoD program officeAt least one year of providing help desk support specifically for mobile devices (iOS strongly preferred)Demonstrated experience troubleshooting telephones, mobile devices, printers, etcDemonstrated experience initiating, installing, and configuring software, hardware, and media devicesCertificationsSecurity+Microsoft Certified Technology Specialist (MCTS)Microsoft Certified Systems Administrator (MCSA)The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $92,981 to $179,438.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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