IT Analyst **Req number:** R4531 **Employment type:** Full time **Worksite flexibility:** Onsite **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Business Analyst ready to take us to the next level! If you have strong proficiency in business analysis tools and methodologies and familiarity with Direct Selling software systems skills and are looking for your next career move, apply now. **Job Description** We are looking for a proactive IT Operations Specialist to join our team, focusing on managing system and data access for our Direct Selling operations This position will be full-time and onsite. This role will be essential in ensuring the smooth operation of our main system, providing support to key stakeholders, and facilitating access to critical information as required **What You'll Do** + System Management: Oversee the operation of the main Direct Selling system, ensuring optimal performance, security, and reliability + Data Access Coordination: Manage and coordinate access requests from stakeholders, ensuring that they have the necessary permissions to retrieve and utilize system data effectively + User Support: Provide technical support to users regarding system access issues, troubleshooting problems, and resolving inquiries promptly + Task Execution: Work on tasks and projects assigned by key stakeholders, prioritizing requests and delivering timely solutions to meet operational needs. + Documentation: Maintain comprehensive documentation related to system configurations, access protocols, and standard operating procedures + Collaboration: Collaborate with IT, finance, and operations teams to ensure data integrity and system functionality, addressing any issues that may arise + System Upgrades and Maintenance: Assist in system upgrades, maintenance, and testing to ensure the Direct Selling system remains current and effective + Training: Provide training and guidance to users on how to access and navigate the Direct Selling system, ensuring they understand data access protocols **What You'll Need** + Education: Bachelor’s degree in Information Technology, Computer Science, or a related field + Experience: 2+ years of experience in IT operations or systems administration, preferably in the Direct Selling or e-commerce industry + Technical Skills: Proficiency in system management and data access protocols; familiarity with database management systems is a plus + Problem-Solving Skills: Strong analytical and troubleshooting abilities, with a focus on delivering effective solutions + Communication Skills: Excellent verbal and written communication skills specifically in Mandarin, with the ability to articulate technical information to non-technical stakeholders. + Detail-Oriented: High level of attention to detail, ensuring data accuracy and compliance with access protocols **Preferred** + Analytical Skills: Strong analytical and problem-solving skills, with a keen attention to detail + Communication Skills: Excellent verbal and written communication skills specifically in Mandarin, with the ability to convey complex information clearly to various stakeholders + Project Management: Experience working in an Agile environment is a plus; ability to manage multiple priorities effectively **Physical Demands** + Ability to safely and successfully perform the essential job functions + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.