Contract Type: Permanent (Full-Time)

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Daytime Monday - Friday Rotational Shift, Working between the hours of, Earliest Start 5AM, Latest finish 10PM

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8 Hour Day

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Monday to Monday standby out of hours cover 1 week in every 3 over and above daytime hours. *(This will offer a stand-by remuneration fee)*

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Location: 50% at home, 50% Travel to Gatwick and Heathrow

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DHL, an award-winning, leading supply chain business is seeking a IT Analyst, to provide on-site support, maintenance, and fault diagnosis and to manage the resolution of any IT operational problems.

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IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

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WHAT DOES THE ROLE ENTAIL?

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As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

\n\nYou will be providing IT support for the operation and act as customer liaison for all IT systems impacting the BU.\nProvide technical support to end-users for applications, hardware, and software-related issues, troubleshooting problems, and resolving technical queries promptly and effectively.\nCollaborate with central IT teams, such as networking, infrastructure, and IT service management, to ensure smooth integration and alignment of IT support services.\nLiaise with central IT teams to assist in resolving complex technical issues that require their expertise and support.\nMaintain accurate documentation of support activities, including incident reports, service requests, and knowledge base articles.\nAssist in the development and implementation of IT policies, procedures, and guidelines to ensure standardized and efficient IT support services across the organization.\nEnsure compliance with IT security protocols and data protection measures, proactively identifying and addressing potential vulnerabilities.\nParticipate in IT projects, providing local operation knowledge and support in the implementation of new systems, upgrades, or migrations.\nDuring projects provide support on testing, training & defect resolution management & also capture issues during go live. To provide support to Test Managers during SIT, TAT & UAT testing phases.\nSupport IT Manager in identifying and coaching/training BU users.\nStay up-to-date with emerging technologies, industry trends, and best practices to continuously enhance IT support services.\n\n

WHAT DO WE NEED FROM YOU?

\n\nExperience of working in a similar IT Analyst role with experience supporting business systems, operating systems, and hardware in an operational environment,\nExperience in Service Desk\nExperience being part of IT project delivery support or as part of an IT Service Management team.\nExperience of supporting projects for go lives and new customers including SIT and TAT processes.\nPrevious experience of Training/coaching end users on IT systems.\n\n

WHY CHOOSE US?

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As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

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\n\nAccess to our Private Medical Insurance through AXA Health\nFree confidential 24/7 GP Service\nHundreds of discounts (including Retail, Childcare + Gym)\nAffordable loans & Enhanced Pension Scheme\n24/7 employee support service for you (+ family) with access to free counselling and much more\n\n

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OUR APPROACH TO DIVERSITY & INCLUSION

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We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

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BE AN ESSENTIAL PART OF EVERYDAY LIFE

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DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.