Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
Responsible for assisting in the development and communication of improvements to IT technologies and processes. Provides support by solving IT problems and executing solutions.
ESSENTIAL FUNCTIONS
Actively seeks to learn new IT skills and apply them to work assignments.
Applies problem solving skills and executes solutions to problems independently.
Works successfully in a collaborative, distributed, team environment.
Coaches basic IT tasks to others.
Completes IT tasks within oversight of leadership.
Follows IT processes & procedures.
Presents work output in a clear and concise manner.
Seeks and receives mentoring from senior level and IT leadership.
Performs additional responsibilities as requested to achieve business objectives.
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
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Work with end users and other IT teams through multiple channels to answer technical questions, resolve incidents, analyze end user requirements, and fulfill standard to complex IT requests.
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Uphold Service Level Agreements to ensure timely resolution and proper group ownership of incidents & requests.
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Identify recurring incidents and identify problems in the environment. Appropriately route problems for root cause analysis. Provide system enhancement recommendations to better serve end users.
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Participate in the service enhancement process with focus on continuous improvement.
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Provide technology guidance to other IT teams including Level2 and Level 1 support teams through knowledge of hardware and software standards and best practices.
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Participate in the creation and management of IT knowledgebase articles.
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Participate in the design and delivery of modern endpoint technology solutions to serve business needs.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's Degree in Computer Science, Information Systems or relevant academic discipline preferred.
3-5 years of professional IT & IS experience.
Licenses and Certifications
Skills and Abilities
Knowledge of how current trends and technology may be used to support business partners.
Proficient understanding of how technology solves identified business problems.
Broad technology background with experience across end user computing technologies and platforms.
Knowledge of and experience with modern desktop management and mobile device management concepts and technologies.
Knowledge of and experience with application packaging and deployment concepts and technologies.
Demonstrated ability to support multiple technologies and handle multiple projects and requests concurrently.
Demonstrated history of success in a dynamic and agile work environment.
Strong ability to solve technical challenges and learn the necessary skills to complete a given request.
Must be able to perform all essential functions of the position with or without reasonable accommodations.
Additional Skills and Abilities
Experience with enterprise-wide application management a plus.
Experience with Tanium, Jamf, and/or SOTI MobiControl a plus.
Experience with Active Directory and GPOs a plus.
Experience with desktop virtualization a plus.
Experience with Endpoint security practices and concepts a plus.
Demonstrated time management, organizing, planning, problem solving and project management skills.
Strong verbal, written and interpersonal skills with focus on customer service.
Ability to communicate information, ideas, procedures and processes in a professional and consumable manner to diverse audiences.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.