Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problemsUtilize ticketing system to communicate and thoroughly document issues and opportunitiesManage ticket queue daily to make sure all tickets are updated and communicated resolved effectivelyDiagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platformsUsing KCS methodology, contribute to the knowledge base by flagging, editing and creating articlesFollow all Standard Operating ProceduresAdvocate for the restaurants and own issues until completionMaintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurantsSupport departmental goals such as Quality, Customer Satisfaction and other key metrics.Adhere to published work schedule and maintain excellent attendanceDemonstrate relentless teamwork through collaboration on team projects and initiatives Minimum QualificationsEarned an Associate’s Degree or actively enrolled in undergraduate four-year degree (Bachelors) program
0-2+ years experienceWorking knowledge of Microsoft Office Ability to work independently with minimal supervision Preferred Qualifications Bachelor’s Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field0-2+ years Help Desk/Call Center experienceCustomer service experienceHospitality and/or Chick-fil-A restaurant experience, a plus Travel Requirements 10% Preferred Level of Education Bachelor's Degree Major/Concentration Information Technology, Computer Information Systems, Business, Marketing Degree or related field Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs