Complete Description:
Responsible for project oversight, application management, cost analysis, and overall system functionality. In addtion, the resource will be required to support the system, or network (LAN, WAN, etc.) as well as monitor applications for availability and performance, as needed.
Behavior Characteristics:
Candidate will be a self starter with exceptional interpersonal skills, written and verbal skills, as well as an eye for detail. Candidate must be available to work evenings, weekends, and holidays as needed.
Skills:
Technical diagnostics, trouble shooting, setup, & configuration
Required 5 Years 3 - Expert
Respond & troubleshoot end users technical concerns
Required 5 Years 3 - Expert
Diagnose and repair peripheral equipment as necessary
Required 5 Years 3 - Expert
Track and Escalate open technical issues in the agency
Required 5 Years 3 - Expert
Technical assistance in the improving program designs and operations
Required 3 Years 3 - Expert
Application Functionality and Access
Required 3 Years 2 - Proficient
Provide determination between network, hardware, and software issues
Required 5 Years 2 - Proficient
Desktop Imaging, Deployment, Packaging, Break/Fix Services
Required 5 Years 2 - Proficient
Analysis & documentation of preventative maintenence & technical processes
Required 5 Years 2 - Proficient
Technical Writing Experience (Standard Operating Procedure Documents)
Required 4 Years 3 - Expert
IT Analyst
Required 4 Years 3 - Expert
Process Improvement
Required 4 Years 3 - Expert
DAR Analysis/Product Comparison
Required 4 Years 3 - Expert
Knowledge of emergency call recording software
Highly desired 1 Years 2 - Proficient
Knowledge of radio frequency engineering
Highly desired 1 Years 2 - Proficient