As our IT Application Analyst, Customer Lifecycle Services, you will be managing the daily operations of the assigned team and assisting the leadership team in meeting and improving team service levels, productivity, and efficiency by supporting, motivating, and guiding support and project team members and officers.

In this capacity, you will provide technical support to the users in all world areas of the applications built by the Customer Lifecycle Services group. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while aspiring for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Cluj! 

In This Role, Your Responsibilities Will Be:

To perform incident management and request fulfillment to provide permanent solutions that involve basic and sophisticated fixing of issues related to supported systems of Customer Lifecycle Services for Emerson global users, external customers, and related vendors. To support the development and delivery of our products and services in a scaled agile environment, depending on the role assigned. To ensure system health and performance of supported applications by performing recurring tasks and using internal monitoring and reporting tools. To build and maintain Customer Lifecycle Services support documentation. To build internal process improvements and support initiatives including automation tasks. To perform end-to-end solution testing and use automated testing tools. To provide data analysis and reporting automation and facilitate system improvement, as needed, to support the needs of the business.

Who You Are:

You are very eager to learn different project management skills and acquire leadership skills to get results. You exhibit passion and enthusiasm to get things done and help your leaders steer your team toward clear and concise goals. You are proactive and innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communication Engineering, or similar. At least 3 years of relevant work experience in the IT field (IT Operations Support, Business Systems and Administration, and Regression Testing). Knowledge of business systems similar to Oracle Service Cloud, Learning Management System, and Digital Installed Base. Knowledge of systems support and maintenance processes (ITIL, ITSM), data administration, manipulation, and warehousing experience. Knowledge of project management methodologies or software development processes and frameworks.

Preferred Qualifications that Set You Apart:

Agile experience is not required, but preferred Testing skills and experience would be nice to have Project Management knowledge Preferred experience in automated testing (Selenium or other applications) 

Our Offer to You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!