Key Responsibilities:
Capture requirements and convert into design document: 
    - Understands business requirements and defines business processes in consistency with business best practices and overall business architecture;
    - Understands business requirements and translates them into initiatives to be included in the IT portfolio;
    - Collects, validates and documents business requirements and translates them into Business Capabilities;
    - Shapes business processes and identifies opportunities for process improvement;
Implementation and Configuration: 
     - Estimates costs and supports the creation of business cases in collaboration with business sponsors;
     - Implements and tests solutions;
     - Install, configure and/or develop software applications according to business requirements. 
Support and Troubleshooting: 
     - Provide technical support, resolve issues, and ensure applications run smoothly.
Training and Documentation: 
    - Conduct user training sessions and create comprehensive documentation for application use.
Collaboration: Work closely with IT, project managers, and end-users to ensure applications meet business needs.
Optimization: Continuously assess and improve application performance and user experience.