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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

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We are seeking a seasoned professional to govern and manage the full lifecycle of IT and OT hardware and software assets across a global real estate portfolio. This role emphasizes precise property-level tracking, service provider lifecycle oversight, and strategic maturity planning. You will define asset governance benchmarks for each category and drive standardization, covering everything from mobile devices to ISP and landline services. A critical aspect of the position involves partnering with Analytics to shape reporting requirements and ensure data-driven decision-making aligns with both regional and organizational needs. This role will be an individual contributor.

Key Responsibilities

Global Inventory Management

Maintain a comprehensive, property-specific inventory of IT/OT hardware, software, mobile devices, and cellular/landline services.

Document serial numbers, purchase dates, warranties, and location details in ServiceNow to preserve data integrity.

Conduct systematic audits and gap analyses to ensure adherence to organizational standards.

Establish asset maturity models to gauge current tracking effectiveness and inform improvement targets.

Asset Lifecycle Management

Oversee procurement, deployment, maintenance, and retirement of technology assets, ensuring accurate property-level governance.

Administer software licenses, hardware warranties, mobile/cellular contracts, and landline service agreements to avoid disruptions.

Collaborate with vendors and internal teams on deployments, aligning them with specific property needs.

Develop and maintain clear roadmaps that elevate asset governance maturity across all locations.

Service Provider Governance

Facilitate the onboarding, offboarding, and overall lifecycle management of ISP providers, landline services, and other external partners.

Maintain an updated registry of service providers for each property, ensuring contract terms and renewals remain current.

Oversee performance monitoring and compliance to confirm services meet defined business requirements and SLAs.

Process Implementation and Improvement

Work closely with the ServiceNow team to design end-to-end workflows for asset intake, purchase orders, tracking, deployment, and decommissioning.

Define and uphold Standard Operating Procedures (SOPs) that streamline global operations and enhance asset governance.

Execute a maturity roadmap for asset governance, aligning processes with broader business strategies.

Continually optimize mobile and landline services to meet property- and country-specific needs.

Data Analysis and Reporting

Partner with the Analytics team to define reporting requirements and build property-specific dashboards for asset utilization, spend patterns, and lifecycle trends.

Produce annual maturity assessments highlighting progress, identifying gaps, and recommending governance improvements.

Provide data-driven recommendations for procurement strategies, cost-saving initiatives, and renewal schedules.

Track and evaluate KPIs that measure the effectiveness and consistency of global asset governance processes.

Global Collaboration and Vendor Management

Coordinate with local and global teams to ensure asset governance aligns with operational goals and real estate strategies.

Manage vendor relationships, including ISP and landline service providers, ensuring contract adherence and timely escalations.

Expedite support cases for IT/OT equipment and communication services, minimizing operational interruptions.

Keep vendor contracts, purchase orders, and service agreements current and meticulously documented.

Roadmap Development and Execution

Craft and maintain strategic roadmaps for each asset category, outlining gaps, governance objectives, and progress indicators.

Synchronize continuous improvement efforts with emerging technology demands and overarching business priorities.

Collaborate with cross-functional teams to embed governance principles into broader IT strategies and real estate planning.

A Typical Day

Review daily tasks, renewals, and decommission requests tied to specific properties.

Evaluate the maturity of a given asset category, updating the governance roadmap with planned enhancements.

Coordinate vendor deployments and confirm accurate ServiceNow records.

Analyze and present monthly reports on spending patterns, lifecycle trends, and key governance metrics.

Refine workflows to elevate asset governance practices globally.

Meet with vendors to assess contract performance, ensuring alignment with organizational expectations.

Occasionally travel to sites for audits, process reviews, or vendor discussions.

Knowledge and Skills

Experience

Minimum of 4 years’ operational support experience in complex, multinational environments (e.g., professional services or real estate).

At least 1–2 years’ experience in IT/OT asset management, emphasizing multi-property tracking and governance.

Demonstrated success in developing and executing comprehensive asset governance roadmaps.

Technical Skills

Proven expertise in IT/OT hardware (switches, routers, AV equipment, mobile devices).

Proficiency in software licensing, mobile service contracts, ISP/landline agreements, and renewal management.

Advanced Excel and data analysis skills, including forecasting and budgeting.

Hands-on experience with ServiceNow or comparable asset management platforms (strongly preferred).

Familiarity with budgeting, variance reporting, and invoice processing related to IT/OT and communication assets.

Soft Skills

Exceptional attention to detail for managing distributed asset data across multiple properties.

Strong analytical and problem-solving capabilities, leveraging data insights to drive strategic decisions.

Excellent communication and teamwork, interfacing effectively with property teams, vendors, and senior leaders.

Adept at handling competing priorities in a high-paced environment.

Self-motivated to identify process improvements that reinforce governance and align with evolving business needs.

Financial Acumen

Basic understanding of AP/AR, budgeting, and chargeback processes relevant to IT/mobile/landline asset governance.

Why Join Us?

Strategic Impact: Shape IT global asset governance by defining maturity benchmarks and advancing best practices.

Global Exposure: Engage with diverse teams and service providers across multiple regions, broadening your professional reach.

Continuous Improvement: Optimize technological investments, ensuring alignment with business objectives.

Collaborative Culture: Partner with cross-functional groups, from Analytics to technical operations, to property management staff to drive innovation.

Professional Development: Expand your proficiency in asset governance, ITIL frameworks, and large-scale global IT asset management.

Join us to elevate global asset governance standards and ensure our technology investments remain robust, efficient, and fully aligned with organizational goals.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week. 

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.