• Develop, execute and lead an Asset & Configuration strategy to deliver consistent and reliable process to all internal and external users of IT Enabling Services
• Define, design, implement and direct the Asset & Configuration strategy, collaborating with BPO, Executives, Vendors and Clients to ensure the delivery of process performance and improvement
• Manage the delivery of key Asset & Configuration processes related mapping, documentation, and presentations to senior management
• Provide leadership to ensure governance in Asset & Configuration in the enterprise service management strategy
Key Responsibilities:
Ensure Asset & Configuration processes and procedures are communicated and followed by all verticals.
Develop and govern the organization’s Asset & Configuration process and policies related to enable business efficiency and savings through active participation and compliance reporting.
Provide Asset & Configuration leadership related to all activities necessary to detect and analyze issues which may potentially affect service or have impacted service by analysis of data.
Work with business relationship management to determine business impacts, conflicts and risk associated with process.
Responsible for Asset & Configuration continuous improvement process.
Build pragmatic process that enable the business efficiency and savings.
Ensure continuous integration of processes within all IT GFL teams.
Develop KPI's and key management reports for Asset & Configuration process within scope.
Measure and monitor all Asset & Configuration Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics – reporting when necessary.
Govern the adherence to the Asset & Configuration processes by all IT GFL areas through active participation and compliance reporting.
Key stakeholder in the ongoing development of the toolset supporting the Asset & Configuration processes, providing requirements and future strategy.
Knowledge, Skills and Competencies:
Graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus.
10+ years IT Service management experience, relating to Asset & Configuration.
Nice to have Certifications: ITIL Practitioner; CoBIT, CMMI
Strong analytical and design skills including troubleshooting and integration of IT services.
Knowledge of existing and emerging hardware and software technologies and IT architectures.
Strong competency in developing efficient and effective solutions to diverse and complex business problems using sound judgement and assertiveness when necessary.
Ability to develop and implement IT policies and governance.
Able to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
High willingness to drive transformation and service improvement.
Work experience in a related industry setting is a plus.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com