Overview ABOUT GOLDEN STATE FOODS Golden State Foods is a distinguished leader in the foodservice industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success. ABOUT THE JOB The IT Asset Management Specialist will manage physical assets , including device tracking, maintenance , management , repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices . Maintain inventory and keep cycle counts . Responsibilities WHAT YOU'LL DO Be on-site and in-office during normal business hour s . Limited after - hours support for severity 1 issues only. Essential Responsibilities + Daily RMA processing u sing GSF standard operating procedur e and ServiceNow + Daily Asset Purchasing approvals and management + Asset receiving and reconciliation . + Managing hardware assets Inventory using SOTI, Avalanche, Asset Panda, Meraki, and ServiceNow HAM . + Manage asset inventories , including stocking, just-in-time ordering, redeployment, replenishment, cycle counts , receiving , and other esse ntial asset management functions across 30 locations. + ServiceNow ticket management for device failures or repairs . + Reporting on device inventory , RMAs , and asset reclaim, to improve process. + Collaborate with the IT and operations team to define asset workflow requirements. + Partner with a ServiceNow developer to develop SNOW workflows and publish production. + Manage asset deployments and reclaims ( e.g., new hire/termination asset processes) . Device Management + Assess the d evice operating system and provide recommendations. + Support ongoing projects with device preparation and staging. + Upgrade devices with the latest firmware. + Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps). + Act as point person for all mobile devices , iPads , wireless printers , label printers, headsets , chargers, VoCollect , etc . + Experience with RF devices/t ech nologies related to WLAN and Bluetooth testing . Asset Management + E xperience with inventory and asset control methods, excellent organizational skills. + Track and manage the movement of assets between facilities. + Familiarity with IT governance processes to track equipment. + Manage , enhance , and socialize the repair and return processes. + Partner with IT to m anage device maintenance contracts based on reports of active devices. + Work with teams on equipment needs and create reports on counts and statuses. + Recommend purchase strategies for equipment that have E nd of Life, End of Service , or out of warranty. Training and Documentation + Develop documentation for RMA Process . Engage with the workforce to promote awareness of the program. + Develop user setup and configuration training manuals to streamline the deployment of new ServiceNow workflows, devices , and implementations. + Train other team members in device standards, processes, and methodologies. Applications Support + Train on ServiceNow platform including Hardware Asset Management. + Recommend changes and upgrades that will optimize the use of SNOW-HAM + Adaptability to learn business applications used on devices (ex . Red Prairie, VoCollect , Microsoft Dynamics 365 ) . + Able to learn and use software tools to support device and asset management including ServiceNow HAM, Panda, StageNow , SOTI, Avalanche, SplashTop , and VoCollect . Work Ethic and Communication Skills + Ability to work independently with limited supervision. + Able to communicate effectively with team members. + Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude. + Must be able to lift equipment up to 50 lbs. + Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures. + Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner. + Capability to enhance existing processes and workflows, along with providing support for process documentation Qualifications WHAT YOU'LL NEED TRAVEL EXPECTATIONS + Regular travel requirements (1 5 % ) for implementations and go-lives . MANAGEMENT RESPONSIBILITY + None – Individual Contributor Role E DUCATION /CERTIFICATION + Two-year college required or applicable trade school or commensurate work experience . + Any of these certifications are a plus: + ITIL 4 Certifications: Foundation or Specialist + CompTIA Certifications: A+, ITF + EXPERIENCE + 3 + years in an IT-related role (hardware/software support, asset management, or similar). + Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus! + Experience with Zebra, Honeywell/ VoCollect , and Print ronix device s a plus! ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES                 Technical + RF Device Configuration Management , Automated Testing Tools + ITIL Incident Management , General Office Applications , Packaged Software , Remote Assistance Tools (SOTI, Avalanche, SplashTop , RDP/RDM) + Microsoft Excel Business + Innovative Solution s + Functional Writing , Test Plans  + Quality Assurance & Controls , Release Management , Service Level Management , Strategic Sourcing , Technical Writing + + WHAT YOU’LL GET + People First:At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured. + Values Driven:Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work. + People Development:At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow. + Philanthropy & Sustainability:We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe. + Extensive Benefits:Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs. LocationUS-CA-Irvine Job ID 2025-22112