Do you enjoy asset management for large Corporate Organizations, including forensic management of computers, and workstations?  Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a Technical Support Specialist to support our Corporate IT team.

This role will be 100% onsite in Frederick, MD.  

AT THIS TIME WE ARE UNABLE TO CONSIDER SPONSORSHIP CANDIDATES FOR THIS ROLE.

About You:

You have experience with Apple Laptop/Machines, Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications. You have experience imaging laptops (Windows, Mac and Unix/Linux) and preparing workstations for use.

Your Day-to-Day

This position works under supervision and independently to provide shared technical support for remote and in-office users across businesses.  Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices.  Infrequent travel may be required.

Required Experience:

Bachelor's Degree or equivalent experience or Certifications Required Minimum of 1 year of experience in a help desk role is required Experience with end-user support, help desk ticketing software, asset management entry, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required Experience with Windows Operating Systems Experience with Mac Operating Systems Experience with Android, iOS, and Windows Mobile devices is a plus Active Directory and Exchange environment experience is a plus

Helpful Experience:

Experience imaging computers (Windows, macOS, and Linux) for forensic analysis using Symantec GHOST Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals Ability to perform light to medium physical work of lifting up to 30 pounds Knowledge of SharePoint or other portal products is a plus Knowledge of VOIP/PBX systems