Company Description St. Jude is where those with a passion for making a difference come to break new ground. Located in Memphis, Tennessee, the mission of St. Jude Children’s Research Hospital is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. We are leading the way the world understands, treats and defeats childhood cancer and other life-threatening diseases. Position Overview The ITAM Supervisor is responsible for the day-to-day operations of the IT Asset Management, which serves the entire St. Jude Children’s Hospital staff. Provide leadership for hardware and software support of the local desktop, laptop, and mobile devices, as well as, computer related solutions, services, requests, and projects. Works and communicates directly with clients of all levels, vendors, and Information Services’ personnel to identify, analyze, and resolve incidents in such a way to guarantee customer satisfaction. Provides Information Services project leadership and/or support through consultation, testing, analysis and, documentation. Provides direction in the production migration and support of current and new technologies. Assists in the management of vendor contracts, budget development and maintenance ensuring cost are minimized and benefits are maximized. Job Responsibilities: Acts as a mentor to develop skills and on-the-job training to strengthen team members’ current performance and prepare them for future advancement. Performs annual reviews for direct reports and participates in reviews for other staff. Reviews, approves, or provides recommendations on potential areas where existing policies and procedures require change, or where new ones need to be developed. Maintains awareness of financial and support stewardship of end user hardware and software assets. Consults with managers and peers to develop system solutions consistent with organizational objectives. Develops dashboards for program management for related IT statistics, or other requested information. Participates in vendor relationships. Develops and directs teams to promptly remediate IT asset related issues and support resolution of IT client issues. Ensures strong relations with departments by focusing on support, IT needs and improvements in processes. Develops and oversees collaboration among IT Support members and other IT groups. Develops and oversees subject matter experts among IT Support team for all supported software and hardware to improve onboarding and continued training for new members and contractors. Provides recommendations on project plans for all new and changing projects. Helps develop the standard site management disaster contingency plans and process on how to maintain that these documents are correct and up to date. Partner with stakeholders, business leaders and customers across the organization to implement innovative solutions to business-critical challenges. Act as a liaison between business leaders and IT to communicate priorities, while managing functional and technical requirements for support and projects. Build and maintain relationships with application software and service suppliers, engaging them for service when appropriate and managing their efforts when they are engaged. Lead and continually identify opportunities for improvement and efficiencies in business processes and systems. Coach team members to take ownership of their development, address substandard work or work that does not meet company expectations or goals. Perform other duties as assigned to meet the goals and objectives of the department and institution. Maintains regular and predictable attendance. Minimum Education and/or Training: High School Diploma or GED required. Bachelor's degree preferred. Minimum Experience: Minimum requirement: 6+ progressive years of IT experience in a comparable industry. Familiarity with ServiceNow preferred. Industry certifications such as CHAMP (certified hardware asset professional), CSAM (certified software asset manager), ServiceNow HAM Fundamentals, and ServiceNow SAM Fundamentals is a plus. Demonstrated success managing project teams/ resources/ timelines. Experience providing broader mentorship within and across teams. Proven performance in earlier role/comparable role. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $78,000 - $139,360 per year for the role of IT Asset Supervisor. Explore our exceptional benefits! Diversity, Equity and Inclusion St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment. Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future. St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.