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Must Have Skills (Top 3 technical skills only)*:

Contact center Business Analyst Routing, Reporting Voice and screen Recording

Nice to have skills (Top 2 only):

Multimedia Social Media

Detailed Job Description:

Contact center Business Analyst Audiocode Sonus SBCE,Routing, Reporting, VXML applications Voice and screen Recording WFM, Desktop CRM integration

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Meet with business stakeholders and involve in requirements gathering Complete technical analysis of business requirements and perform optimal technical design Create Functional System Design FSD or Technical specification documents as required

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No