Position Summary:

The IT Associate will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Associate ensures quality and accuracy of their work in order to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provide IT support for library staff

• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users

• Provide networking support

• Interact with vendors as necessary to support and maintain the IT environment

• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions

• Effectively communicate with manager, staff, and end users regarding unresolved problems

• Other duties as assigned