IT Associate, Technology Support (Korea) Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like + IT service delivery supports to all business unit/users in Korea (+ Japan if needed) + Engaging with Regional team and ensure all IT compliance related matters are aligned and complied with IT standard operating procedures. + Ensure IT security and infrastructure within Aon Korea (+ Aon Japan) is managed and zero down time. + Support and execute IT initiatives locally. + Vendor management (eg. Supporting IT Team Lead to review contract/agreement Information Technology products and services) + Provide guidance and coaching for new end users on Company’s systems + H/W and S/W maintenance + Assist IT Team Lead in executing and meeting Company’s goal & objective, by leveraging IT support to all business units. How this opportunity is different An exciting opportunity exists for an experienced Technology Support professional to join Aon Korea's IT team based in Seoul. The team is passionate about providing exceptional support to Aon colleagues across Korea and Japan. Our teams are diverse, and we value the contributions of each team member. We work in an inclusive and supportive environment where we seek the best in our people and actively learn from each other. Aon is an equal opportunity employer, and we invite you to be part of an organisation that has a diverse workplace, values continuous learning, and supports many charities and environmental initiatives. Skills and experience that will lead to success Qualifications + Bachelor's Degree + Minimum 2 Years relevant IT & Business support experience in an ITIL environment + Good written and communication skills in English Competencies + Strong customer service focus, Managing / Supporting Projects + Independent with good analytical, planning and problem analysis and solving skills + Self-driven, with eagerness to learn and develop technical skills + Strong ability to manage customers and partners + Customer service orientation Technical Knowledge + In depth knowledge on Windows Server (eg. AD) + Ability to support Citrix + Intermediate Networking skills including VoIP + Advanced skills in network printing + Office 365 + Oracle / MS SQL DB + SSRS / BI reporting How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-CK2 2548951 IT Associate, Technology Support (Korea) Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like + IT service delivery supports to all business unit/users in Korea (+ Japan if needed) + Engaging with Regional team and ensure all IT compliance related matters are aligned and complied with IT standard operating procedures. + Ensure IT security and infrastructure within Aon Korea (+ Aon Japan) is managed and zero down time. + Support and execute IT initiatives locally. + Vendor management (eg. Supporting IT Team Lead to review contract/agreement Information Technology products and services) + Provide guidance and coaching for new end users on Company’s systems + H/W and S/W maintenance + Assist IT Team Lead in executing and meeting Company’s goal & objective, by leveraging IT support to all business units. How this opportunity is different An exciting opportunity exists for an experienced Technology Support professional to join Aon Korea's IT team based in Seoul. The team is passionate about providing exceptional support to Aon colleagues across Korea and Japan. Our teams are diverse, and we value the contributions of each team member. We work in an inclusive and supportive environment where we seek the best in our people and actively learn from each other. Aon is an equal opportunity employer, and we invite you to be part of an organisation that has a diverse workplace, values continuous learning, and supports many charities and environmental initiatives. Skills and experience that will lead to success Qualifications + Bachelor's Degree + Minimum 2 Years relevant IT & Business support experience in an ITIL environment + Good written and communication skills in English Competencies + Strong customer service focus, Managing / Supporting Projects + Independent with good analytical, planning and problem analysis and solving skills + Self-driven, with eagerness to learn and develop technical skills + Strong ability to manage customers and partners + Customer service orientation Technical Knowledge + In depth knowledge on Windows Server (eg. AD) + Ability to support Citrix + Intermediate Networking skills including VoIP + Advanced skills in network printing + Office 365 + Oracle / MS SQL DB + SSRS / BI reporting How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-CK2