Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to: Director, Internal Audit Management

We are looking for an experienced IT Audit Manager to join our Internal Audit function.

We have a tight team environment where support, loyalty, and honest feedback are the currency. ServiceNow employees are expected to be self-starting, proactive, and able to thrive in a fast-paced environment.

What you get to do in this role:

Lead and supervise the execution of risk-based operational audits including risk assessments, business and IT operational process reviews, integrated audits, and system implementation reviews, in accordance with department and professional standards, and complete assignments timely in an efficient manner.Provide value-added recommendations to improve the internal control effectiveness, and operation efficiency.Lead, coach, and mentor seniors, and staff to ensure proper training, consistent execution, and audit skill developmentServe as a technical resource for specific technical areas such as ERP, infrastructure, cybersecurity, database, and the ServiceNow platform.Develop and maintain technical proficiency and current knowledge of professional standards, including accounting, auditing and financial reporting requirements

Qualifications

To be successful in this role you have:

Minimum four-year degree from an accredited university; degree in Technology, Accounting, Finance, or related disciplineMinimum of 6 years of work experience, with 3+ years at a public accounting firm (Big 4 or national CPA firm preferred), including experience in business and technology operational audit, IT governance risk and compliance, or related areas.Previous experience working in an internal audit function preferred, with 3+ years in leading risk-based audits with demonstrated progression of responsibilities requiredPrefer candidates with one of the following certifications: CISA or CIAPrevious experience in the Software, Cloud industries strongly preferred. Prefer candidates with exposure to a high growth and/or rapidly changing technology enterpriseTechnical and business skills required:Strong understanding of technology processes (e.g. change management, access security, technology operations) as well as application controls and segregation of dutiesAdvanced understanding of business objectives and risks associated with a SaaS company and demonstrated execution of operational audits in IT and business processesConsiderable knowledge of various business processes (e.g. sales operations, procurement, payroll, etc.)Exceptional skills in using Excel and VisioExperience in using SAP, Tableau, and/or ServiceNow platform a plus

Soft skills required:

Leadership skills, excellent written and verbal skills, and demonstrated ability to present complex audit issues to management in an easily digestible manner.Strong critical thinking and analytical skills; ability to identify root causeAbility to work both independently and as a team memberCan prioritize and manage multiple tasks concurrently in an efficient and effective manner with minimal supervision

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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