-Deliver audit client experience excellence aligned to Organisational values and service standards
-Build professional long-term relationships with customers based on trust that builds the brand
-Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
-Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
-Ensure resolution of customer queries and complaints timeously and ownership of issues Analyse customer feedback to help improve customer service
-Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
-Engage in cross-functional relationships to obtain and to provide work support
-Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
-Ensure implementation and adherence to relevant policies, governance and practice standards across the business.
-Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
-Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
-Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
-Educates others and makes suggestions for improvements, networks and participates in specialist risk forums where required.
-Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
-Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
-Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
-Understand competencies and skills required for own and employee's development and performance Identify development needs and select effective solutions to address own and employee development needs
-Ensure that each employee prepares a personal development plan that is implemented and reviewed as required Provide on the job coaching and guidance
-Manage team delivery against goals in the area of responsibility Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
-Participate in Talent Management practices and processes in line with HR policies and procedures
-Set relevant stretch goals for team and motivate achievement.
Key requirements (qualifications, skills, years of experience)
Qualifications:
•Bachelor of Information Systems
•Certified Information Systems Auditor (CISA)
Experience:
-Five (5) to eight (8) years’ experience in internal auditing, external auditing or a related field.
Skills:
•Familiarity with data analytics tools and software
•Data Analytics
•Proficient in SAP software audits
•Team player
•Time management
•Conflict management
•Presentation & public speaking
Competencies
•Analytic and attention to detail
•Self-driven and results oriented.
•Agile, self-management and time conscious of tasks.
•Good communication skills
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.