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Job Responsibilities:

Performs job responsibilities with general supervision. Administers training for business users. Analyzes information to determine nature and extent of customer requirements and concerns. Assists in the development of standards and procedures used in development of new or enhancement of existing systems. Consults with vendors or technical staff to insure that functionality of automated system is consistent with adherence to laws, regulations, and best practice standards by users. Develops change management plans for transition to new or upgraded systems. Documents business processes for users of new or upgraded system. May serve as liaison between customers and technical staff in implementation and development of business process automation. Provides customer support in the maintenance of systems. Tests new installations or upgrades. Gather, clarify, quantify and document business requirements; assist in defining project scope by conducting interviews, facilitate requirements workshops and customer focus groups and by visiting sites. Translate business requirements into functional specifications. Work closely with the IT technical team to translate functional specifications into technical specifications.. Work closely with Quality Assurance to develop test plans, test scripts and coordinate overall system testing activities. Identify system and process integration opportunities to improve efficiency, effectiveness within the technologies and business processes. Work closely with the Project Manager to ensure overall success.

Preferred Qualifications:

Bachelor’s degree in related field or specialized training. Four years’ experience as a Business Analyst, interacting with business and technical associates to understand business requirements and impacts on development. Ability to organize and facilitate working sessions to gather requirements. Four years of structured software development lifecycle experience. Proficient in Software Testing techniques and defect management. Proficient in MS Project, MS Office, and Visio, and HP Quality Center, and Quick Test Professional. Must possess strong organizational and time management skills. Must possess strong verbal and written skills, and have the ability to work effectively across teams and disciplines within the organization. Excellent analytical, organizational, written/oral communication and computer skills. Experience managing process development and/or process improvement projects. Experience defining tasks and making estimates to complete deliverables. Experience developing and conducting stand-up education sessions. Experience with SharePoint 2013. Knowledgeable of all phases of the Software Development Life Cycle. Able to adapt to changing priorities.