• Continues and effective engagement with different layers of employees to understand the business needs and requirements.
• Prepare, implement, supervise and improve Organization procedures, SOPs and guidelines.
• Identify, evaluate and document business processes and system requirements.
• Analyze gaps in business processes and provide solution and document interfaces between new and legacy systems.
• Ensure using the capabilities of business applications and integrity of the processes and liaise with users to track additional requirements and features.
• Manage the relationship with suppliers and ensure the delivery of projects in good quality and agreed timeline.
• Manage business application projects and processes to be delivered and implemented on time and in full.
• Support users on the implemented business application, change requests and enhancements
• Manage the IT portfolio of projects and provide visibility to stakeholders on progress of tasks and projects.
• Analyze the reporting requirements of the functions and alignment with the related team on the delivery.
Requirements• Bachelor’s or Master’s in IT, Industrial Engineering or other related fields
• 2-4 years of related experience (Software analysis background is a plus)
• Experience in develop/ support custom modules in SharePoint (InfoPath/BPC PowerForm/ Nintex)
• Experience ERP implementation or support is preferred.
• Experience in any of these areas is an advantage: Sales and after sales services, Logistics and distribution, corporate internal processes and approval workflows.
• Strong business analysis and creative thinking together with high credibility when operating outside the IT function.
• Expertise in applying business and data analysis techniques, having a practical understanding of systems development methodology
• Understanding of integrated business processes and the functional inter dependencies involved
• Highly mature with strong interpersonal skills
• Excellent team working skills
• Good English communication skill