Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

*** This is a hybrid position located in The Woodlands, TX or Little Rock, AR. Relocation assistance and sponsorship is not provided. ***

 

POSITION PURPOSE:

To act as a liaison between business units and IT technical teams, working with the business to understand future goals and objectives to develop strategic plans.  Responsible for execution of the requirements process to translate business needs into functional specifications, including the establishment of standards, use-cases, templates, and critical processes (i.e., requirements, change control, requirements traceability).  Is an intermediary between the business community and Entergy's IT Delivery teams, working with Program Managers, Development teams, Solution Architects, and business subject matter experts (SME) to capture, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed. Helps shape the technology implementation to meet the demand among the business unit. Provide Operational Support to ensure customer incident/service requests are handled in a timely manner and there are no impacts to daily operations. This role will be filled as an IT Business Analyst.

 

Primary Duties & Areas of Responsibility:

Assist in developing roadmaps for System Planning applications by working with our business partners to understand their future goals and objectives. Assist with project planning and initiation for System Planning identified roadmap items by working with our business partners to develop business cases. Responsible for execution of the requirements process to translate business needs into functional specifications, including the establishment of standards, use-cases, templates, and critical processes (i.e., requirements, change control, requirements traceability). Provide testing support for approved projects. Provide operational support to ensure incidents/requests are being handled in a timely manner and there are no impacts to daily operations. Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours, on-call support Understand client requirements and how they translate to application features/enhancements. Learn and understand System Planning Operations business needs and objectives; working with the Solution Architect to recommend/design applications and implement enhancements that meet customer business needs. Provide and maintain real time systems application availability, ensuring that applications are active and operating as defined in any Service Level Agreements Support the design, development, and testing of real time systems applications and enhancements Provide an interface with software vendors and support vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party Market Application systems. 

 

Experience:

Business Analyst

1 to 2 years experience in Information Technology project experience 6 to 18 months Energy industry experience (desired, not required)

 

Critical Knowledge, Skills, Abilities:

Analytical and Financial Management Skills Software Development Life Cycle Project Management Vendor Management Business Analysis Communication Skills (written/verbal) Stakeholder Engagement Organizational Skills Problem Solve/Troubleshoot Reported Issues Conflict Management Test Management including knowledge or QTest Experience with Microsoft Products Business Case Development Requirements Writing Operational/Problem Management Project Estimating Change Management Problem solve/Troubleshoot reported issues

 

 

 

Leadership Style/Characteristics:

Highly motivated and ability to work with little direct supervision Ability to implement process improvements where needed to streamline process workflow without being requested by business. Effective Teamwork and Inclusion (e.g., works collaboratively, builds collaborative relationships) Good written, organizational, and oral communication skills

 

Minimum Educational Background and Physical Requirements Required to perform Job:

Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or Experience Equivalent Advanced Degree (preferred, not required)

 

Certifications, Licenses, etc. required for the position

PMP (desired, not required) CBAP (desired, not required) Business Process Modeling (Training)

 

#LI-TR1

#LI-HYBRID

Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 118547
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.