We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Key Responsibilities:

Responsible for the preparation of various management reports connected to BCP and DR Compliance Scores/Metrics.Gather information, coordinate and present business continuity plans to BCM Director of GWAM IRM.Assist the business in tracking and reporting of open action items relating to KRIs, compliance gaps, internal audit/external review findings, ensure adequacy of evidence to support closure of findings.Collaborate with different teams/towers to identify challenges and opportunities for tool/report efficiencies.Maintain appropriate documentation, records, and reports for review by stakeholders (e.g., auditors, regulators).Contribute to the conduct of BC and DR-related activities and review of key response documents, including current crisis management plan, and any other relevant documents.Provide support in identifying the responsibilities for contingency planning related to systems, infrastructure, and other business areas.Assists in facilitating a mock disaster recovery/ business continuity exercise to ensure staff can identify actions and steps to successfully respond, assess impact, activate resources, and timely recover.Coordinate with different POCs/stakeholders the BCP / DR activities including the business impact analysis, recovery time and point objectives, single point of failure and critical path mapping reviews, and coordinate the testing of continuity strategies.Ensure regular BC/DR testing and evidence are in-place to provide assurance of resilience for business continuity risk,Assist in the development of strategies and plans to ensure the organization can continue running effectively in the event of an emergency.Assess the risks of a disruption and develops strategies to reduce the impact of such an event.Encourage an open environment for collaboration, risk identification, and remediation with business leads.

Qualifications:

Graduate of Bachelor’s degree in Computer Science, Information Technology or equivalent.At least two to three years of relevant experience.Understanding of business continuity management and disaster recovery principles and associated disciplinesKnowledgeable in Risk and Control Self-assessment (RCSA) and other related Operational Risk tools.Proven ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business.Has critical thinking, analytical skills, and ability to review patterns in large data sets.Good organizational skills and the ability to manage a range of tasks and issues simultaneously to a positive outcome and in a timely manner.Has experience in ServiceNow, JIRA, Fusion and Archer are a plus.Good verbal and written communication skills.Hands-on experience as an IT Systems, Security or Risk Analyst is an advantage.Proficient with O365 tools both for collaboration and reporting technologies (e.g., MS Sharepoint, PowerBI).Willing to follow the mandated work arrangement as implemented by the business.Amenable to work on the assigned schedule (dependent on business need).

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.