Major Responsibilities:Conducts business operational/technical needs and workflow and preliminary cost impact analyses in an effort to align information technology with business initiatives, as well as formulate practical requirements for operational improvements. Configures, implements and assists in evaluating business information systems, projects, timelines and budgets. Translates business requirements into functional specifications and manages changes to such specifications, as necessary. Formulates and defines project scope and objectives through research and fact-finding, combined with an understanding of applicable business needs. Applies project management principles to create project plans for routine projects and utilizes the plan to manage workflow and meet deadlines.Reviews and analyzes effectiveness and efficiency of existing systems and develops strategies for improving or leveraging current systems. Reviews data integrity, audits reports and performs data analysis to support data requirements and initiatives, and compliant system usage and suggests quality assurance reports, education, and training with an understanding of business processes and issues from data analysis. Recommends new applications and/or design modifications to enhance business operational needs.Facilitates communication with stakeholders from initial requirements to final implementation to ensure successful implementation, administration, and documentation of new and existing applications within defined project scope.Serves as a liaison between business operations and providers, internal information technology, system users, and vendors within defined project objectives, for coordination, enhancements, problem resolution, system maintenance activities and case/point resolution. Provides consultation and troubleshoots/resolves application issues or adjusts workflows and escalates complex issues to specialty information technology teams and/or the vendor.Collaborates with information technology teams and/or the vendor, to facilitate practices and procedures which result in successful conversions, updates/upgrades, application recovery procedures, and assessments of hardware functionality. Assesses upgrade impacts to end users, adjusts configuration, coordinates testing and validation with stakeholders, and communicates to end users, as needed.Assists in the development of training curriculums aligned with policies and procedures for users and creates and conducts training in accordance with the training curriculum, as needed. Assesses the proficiency of users to ensure training standards and requirements are met, as necessary.
Licensure, Registration, and/or Certification Required:None Required.
Education Required:Bachelor's Degree in Computer Science or related field.
Experience Required:Typically requires 3 years of experience in information technology, applications and related business experience that includes end user experience, functioning as the interface between operational and technical experts, providing operational support for systems, and analyzing business processes.
Knowledge, Skills & Abilities Required:Knowledge of computer operating platforms, applications software, and network software.Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement. Demonstrated ability to translate user requirements into system specifications. Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, and Access) or similar products and experience with large scale automated systems. Ability to prepare, import, and manipulate information in spreadsheets and databases.Strong written and verbal communication skills with demonstrated ability to communicate with key leaders. Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business friendly manner.Knowledge and ability in the use of project management software and tools and methodologies.Knowledge and ability to follow change management processes.Demonstrated experience working with clinical and technical customers, vendors, peers, and management. Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
Physical Requirements and Working Conditions:Work environment may contain dust, dirt, and noise. May be exposed to mechanical and electrical hazards. May be exposed to patient care areas, therefore, personal protective equipment will be worn as necessary.May require incumbents to carry a pager, and also requires off-hour functions such as emergency issue resolution, support, and routine system updates.Requires some travel. May be exposed to road and weather hazards.Generally exposed to a normal office environment. Sits the majority of the workday, but also may lift, reach, and bend throughout the day.Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.