**Overview** MedAlliance, in partnership with Cordis, specializes in the development of ground-breaking technology and commercialization of advanced drug device combination products for the treatment of coronary and peripheral artery disease. Our mission is to revolutionize healthcare by creating next-generation solutions that address unmet and critical medical needs. MedAlliance is headquartered in Switzerland, with offices in Germany, Singapore, UK and the United States (Irvine, CA). If you love a challenge and are ready to have a direct, positive impact on the lives of millions, then this is the place for you. Join us, and let’s improve the wellbeing of millions, together. **We are the people behind the people who keep saving lives.** We are currently in search of a highly skilled IT Client Support Analyst to join our team on a full-time remote basis. The core function of this role is to offer unparalleled technical support to our high-level executives operating from their homes in the Boulder, Colorado area. The successful candidate will be adept with Apple devices and will also possess proficiency in supporting Windows OS and MS Office. This role includes travel obligations for local on-site assistance and extends remote support to our field-based Sales team across the US. **Responsibilities** • Provide expert remote IT support to company executives and US remote employees. • Ensure readiness to travel on-site to Boulder for executive support as required. Seek proactive solutions to possible challenges • Manage an inventory of laptops and iPads, imaging, preparing, and shipping IT equipment to support technical issues and onboarding needs. • Streamline and optimize the onboarding experience by creating tutorials, refining documentation, and leading new hire orientations. • Create, optimize, and maintain internal SharePoint websites to enhance collaboration and presentation of company information. • Coordinate technical aspects of team meetings and townhalls. • Uncover and develop technical solutions for unique problems faced by the ELT using tools like Power Automate, Python, SharePoint framework, AI tools and more. • Deliver solutions related to new AI initiatives. • Provide SAP Concur administrative support for user issues, site optimization, intelligence reporting and more. Collaborate with finance, accounting, and HR teams to manage expense reporting. **Qualifications** **Certifications** - Apple Certified Support Professional (preferred) - A **Education Requirements** - Minimum 3-5 years of experience administering a ServiceNow platform. - Experience with ServiceNow configuration, customization, and automation. - Strong understanding of IT service management (ITSM) principles and best practices (ITIL preferred). - Minimum 2-3 years of experience in software development. - Experience developing on a cloud-based platform a plus. - Strong understanding of ServiceNow APIs and scripting languages (e.g., JavaScript, Glide). - Experience with web services and APIs for integrations. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. **JOIN OUR TALENT COMMUNITY** Joining our Talent Community is a great way to receive company news and updates, as well notifications on career opportunities and events that interest you! Please tell us more about yourself so we can align you with future opportunities that match your background, skills and interests. **Job Locations** _US-CA-Irvine_ **ID** _2025-3373_ **Category** _Information Technology_ **Position Type** _Regular Full-Time_ CORDIS is proud to be an equal opportunity employer, values diversity in all its forms is and committed to fostering an inclusive work environment. We are committed to advancing our culture of belonging, where all teammates feel seen, heard, and appreciated and encouraged to be their authentic selves. Our team is invested in attracting, retaining and growing top talent. Our Teammates are the core of our innovation and success. Cordis is an inclusive, engaging place to work and grow a career. CORDIS is committed to offering reasonable accommodations, upon request, to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact GlobalHR@Cordis.com