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Detailed Job Description:

TIBCO Data Virtualization Support Analyst Experience 7+ yrs of total experience, 5+ yrs relevant experience

Qualification:

Engineering Graduate/ Master in Science/CA/MBA

Technical Expertise required:

3 to 5 Years of experience in Tibco Data Virtualization (Composite Data Virtualization), BI, Reporting, SQL, PL SQL, Unix . Basic Data warehouse knowledge. Should have application support experience (in production issue analysis and fix, troubleshooting the data related issues). Should have experience in monitoring the Control - M schedules/Jobs for daily and crucial monthly/yearly batches. Good to have BI development knowledge. Financial Services experience a plus.

Minimum years of experience*: 5

Responsibilities you would expect the Subcon to shoulder and execute*:

Monitor and support systems through the use of real time monitoring tools and ticketing systems. Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity. Ability to take ownership of an issue or a project and the dedication to see it through to completion. Strong passion and desire for application support as well as process improvement. Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA. Ability to research, analyze and recommend improvements to the organization’s use of the software applications Should be comfortable with different ITIL processes of Incident, Change and Problem Management. Good knowledge on Incident, Problem and Change management process Knowledge on Ticketing tool Manning P1/P2 Bridge Calls ITIL V3 certified (preferred) Good understanding of Financial/Banking Domain. Capital Markets Industry understanding in aspects of Wealth management, Asset Management. Strong software development and debug/troubleshooting skills Experience in creating and maintaining technical documentation.

Interview Process (Is face to face required?) No