Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

Leading the team and onsite-offshore co-ordination daily basis. (Windows, IIS and SQl) Hands on application support . The candidate shall monitor the all of the applications under support, document and analyze problems, and publish maintenance schedule Maintains current knowledge of relevant technologies as assigned The candidate shall serve as part of a team responsible to maintain an system availability rate of 99.99% Troubleshoot, and resolve any reported problems. Perform application performance tuning. The candidate shall review the governing regulations to ensure proper program support The candidate shall monitor, update, and maintain existing legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment Enable best practices Process automation Maintain SLA, System Availability, Capacity management, and Performance KPI Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment Work closely with application development teams and vendors to tune and troubleshoot applications Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments Provides second level of technical support for all corporate systems and software components Provide Level 3 support for the application. Must be able to support 24 x 7. Also enable production support team to tackle Level 2 support and issues Leads and participates in efforts to develop and implement processes for application and system monitoring Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases Tests, debugs, implements, and documents programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user Develops test plans to verify logic of new or modified programs Develop and maintain the reporting and dashboard infrastructure for the organization Develop work plans and track/report status of assigned projects/tasks Liaise with vendor support on all issues Fully responsible for problem management activities such as issue resolution and root cause analysis Daily monitoring and maintenance activities Assist in the day-to-day operations of Operations department

Minimum years of experience*: 5+