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Must Have Skills:

Must be able to do a production support on applications in distributed technologies such as: Java, .NET, Mobile, Ecommerce etc.) together with experience in ITIL process for 4 5 years.  Must have a basic understanding/knowledge in IT hardware/infrastructure

Nice to have skills:

A big plus for candidates who worked on Financial Services/Banking/Insurance domain

Detailed Job Description:

Responsible for major IT systems incident management from initiation until an acceptable workaround is in place or resolved. Candidates must have experience in, and not limited to, support operations, escalation management, critical incident response, Candidate needs to demonstrate excellent communication skills and have experience in leading in a matrix management organization

Minimum years of experience: 4+

Certifications: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Infrastruction Java Unix

Interview Process (Is face to face required?) Yes