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Detailed Job Description:

Network Voice and Collab Engineer along with Phone(IPhone) setup experience., Also not tied to Cisco equipment’s only Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations. Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX, Expressways, Jabber Client, SIP, H.323, QoS and WebEx. An understanding of network switching and routing as it relates to Unified Communications.· Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems. Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate.· Ability to act as a resource for Unified Communications/Video problem resolution, research issues or effectively escalating for timely resolution

EXPERIENCE REQUIRED:

CCNP - Collaboration required 3 years consulting background or experience working with multiple customers 5+ years hands-on experience with the following products is required: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX and Cisco SX10, SX20, SX80, DX70, DX80 and Jabber Collaboration Endpoints.

DESIRED:

5+ years Cisco Unified Communications experience Cisco Routing & Switching experience Cisco Security technology experience (Palo Alto here )

Minimum years of experience*: 5

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No