Company Description

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.   

Job Description

Job Description

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership.

PRIMARY TECHNOLOTIES WE USE 

Microsoft Azure and other cloud IaaS solutions 

Advanced computer skills as required for the design, configuration, and operation of AV equipment.

Routers & routing protocols, specifically Cisco / Meraki 

Enterprise wireless technologies

Microsoft Office 365, Microsoft Exchange, Azure and Linux

Dell and HP Workstation/Server Hardware 

Qualifications

Qualifications

EDUCATION AND EXPERIENCE 

Bachelor’s degree in a related field with more than 5 years equivalent experience

Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers

Microsoft, Cisco, VMware or other technical certifications always a plus 

Experience in the Managed Services Sector is a plus 

SKILLS 

Proven customer service and problem-solving skills, working directly with clients 

Proficient analytical skills with good verbal/written communication

Excellent documentation skills

Ability to identify and document IT needs and/or vulnerabilities based upon best practices

Service-oriented with the ability to build solid relationships and become a trusted advisor to clients

Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement

Assist end-users through new set-up instructions / proceedures

Additional Information

All your information will be kept confidential according to EEO guidelines.