About Burns

Burns is a nationally respected provider of specialized engineering services, bringing highly technical, sought-after engineering expertise to complex transportation and critical infrastructure projects.

For more than 50 years, we have built our reputation on outstanding client service. Ranked a Top Workplace and ENR Top 500 Design Firm, we are personally invested in helping our clients achieve their goals, sharing in their passions, and successfully guiding them through the challenges of complex projects using our no surprises Burns Unique Client Experience

We are currently seeking a IT Coordinator to join our IT team at our headquarters in Philadelphia, Pa

Position Summary:

Burns Engineering is seeking a motivated and detail-oriented IT Coordinator to join our dynamic IT team. This position is ideal for someone eager to start their career in IT and grow within a supportive and innovative environment. The  IT Coordinator will play a key role in ensuring smooth technical operations by providing first-line technical support, managing user accounts, and deploying hardware and software.

Essential Duties/Responsibilities:

User Account Configuration and Deployment:

Set up and configure new user accounts, including email, system access, and application permissions. Deploy and configure new hardware such as laptops and mobile devices for new users. Ensure proper security protocols are applied during account and hardware setup.

Offboarding Users and Decommissioning Equipment:

Disable and archive user accounts promptly during offboarding processes. Recover and reset company hardware for redeployment or secure disposal. Maintain accurate inventory records for decommissioned devices.

Level 1 Helpdesk and Technical Support:

Provide front-line technical support for hardware, software, and network-related issues. Troubleshoot and resolve basic IT problems, escalating complex issues to higher-level support when necessary. Maintain detailed records of issues and resolutions using a ticketing system.

Maintenance and Documentation:

Assist with routine system maintenance and updates as directed. Document configurations, processes, and troubleshooting steps to enhance team efficiency. Contribute to the IT knowledge base for common issues and solutions.

 Key Requirements:

Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). Basic knowledge of Windows, familiarity with Microsoft 365 and Active Directory. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Attention to detail and a commitment to delivering high-quality support.

Preferred:

Experience with hardware and software troubleshooting  Prior exposure to ticketing systems or helpdesk environments. Basic understanding of networking concepts.