Responsibilities:

Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures. Including modification Windows OS registry entries and macOS PLIST files, among other OS files. Build relationships with other on-site technicians as well as provide positive customer experience with each customer interaction, 800+ users. Includes consulting with users on specific software/hardware required to fit their business needs. Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.) Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner. Ability to work across multiple support/strategy teams to resolve escalated issues. Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues in a timely and efficient manner.

 

Minimum Requirements: 

2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.) Basic knowledge of network troubleshooting skills. Excellent communication skills with clients. Able to work flexible hours including being on call. Ability to lift up to 30 lbs.

 

Preferred Requirements: 

CompTIA A+ Certified. 1 year of experience with the macOS operating system. Preference for appropriate Microsoft Certification(s) or equivalent experience including:

Legacy:    MCITP-Enterprise, MCSE, MCSA, MCDST

Role Based: Microsoft Certified: Azure Administrator Associate

Microsoft 365 Certified: Modern Desktop Administrator Associate

Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including:

Jamf Certified Associate

Jamf Certified Tech

Jamf Certified Admin

Jamf Certified Expert

Apple Certified Support Professional

Apple Certified IT Professional

BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.

 

 

 

Salary: $61,830 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.