**Primary City/State:** Tucson, Arizona **Department Name:** IT Service Delivery **Work Shift:** Day **Job Category:** Information Technology Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you’re ready to change lives, we want to hear from you. Healthcare is constantly changing, and at Banner Health we are at the forefront of that change. The **IT Project Implementation and Support** team is responsible for providing the expertise and technology that enables Banner to adapt to the everchanging technological landscape, expand its service area, and provide the best possible care for our patients. As an **IT Coordinator II** , you will engage with teams from across the organization to ensure that IT considerations are identified and that projects are completed successfully. This position works across Acute, Ambulatory, and Corporate sites and its primary responsibilities include participating in project meetings, assessing customer needs, making IT endpoint recommendations, producing budget estimates, placing equipment orders, drafting IT documentation, creating project schedules, assisting with hardware/software deployment, and supporting go-lives. **The typical schedule for this role is Monday-Friday 8am-5pm with some flexibility required to support project priorities. The primary location for this role is Banner University Medical Center Tucson, but projects may span across all Banner locations within the Tucson, AZ.** **Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022 and 2023!** Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position assigns, monitors, and fulfills or resolves IT service requests and support incidents in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities. This position is responsible for leading IT projects for a single facility, or group of small facilities, ensuring timely customer interactions and satisfaction. CORE FUNCTIONS 1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Serves as a liaison between facility staff and information technology. May provide multidisciplinary services in accordance with each job description in support of the assigned service area. 2. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments. Attends or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance. Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections. 3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s). Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments and attends routine meetings in support of continual service improvements, standards and best practices. 4. Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications. Documents all actions of end-user requests and/or problem resolution using tracking management systems. Keeps customers informed throughout fulfillment and troubleshooting process. 5. Manages procurement of IT services and products. Follows all asset management procedure and guidelines. Ensures order and stock management are maintained. 6. Coordinates or facilitates installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Basic telephony station programming, installation and management of telephone and voice mail voice mail system(s) plus ancillary equipment. 7. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity. 8. May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs. Provides guidance and serve as escalation point to junior members of the department and may represent IT at facility based leadership meetings. 9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company. MINIMUM QUALIFICATIONS Associates degree and two plus years equivalent working knowledge in a similar role. Strong work ethic and initiative. Ability to work well in a team environment across the system. Proven customer service skills. Proven organizational skills. Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management. Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Experience working with Microsoft Office O365 applications. Variable shifts and hours and carrying/responding to a pager may be required. PREFERRED QUALIFICATIONS Bachelor's degree or combination of education and relevant work experience. Previous experience with assigning daily workloads and tasks. General knowledge of information technology and healthcare is desirable. Previous experience working on IT projects. A+ certification. Net+ certification. Additional related education and/or experience preferred. **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability