Job Summary
The Customer Application Support Specialist is responsible for supporting the ongoing Information Technology needs of Cirrus customers. The position provides guidance for all aspects of externally facing end-user computing and provides timely solutions to customer problems to ensure end-user satisfaction. Responsible for documenting solutions to problems and providing feedback to internal teams. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Customer Application Support Specialist serves as a subject matter expert for multiple customer technology solutions. Excellent written and verbal communication skills are required.
Duties and Responsibilities/Essential Functions
Maintains knowledge in end-user computing technologies and Cirrus customer technologies. Keeps current with advancements in the field of end-user computing technologies. Creates and manages Service Requests, Incidents, and Problems through a ticketing system. Provides assistance to Cirrus Customers regarding the use of Cirrus technologies. Manages multiple requests at one time with exceptional follow through. Must be open to flexible work hours in a 24x7 environment. Troubleshoot customer problems over the phone, during normal business hours, as well as provide after-hours phone support as assigned. Maintains a professional demeanor for in person customer support. Regular, reliable, and predictable attendance.Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Associate's degree in computer related field or equivalent education and experience Basic information technology (IT) skills. Experience providing technical support preferred ITIL Foundation Certification is preferred Must be able to demonstrate the ability to read, write and speak the English language 2 year experience with Microsoft Windows and Office environments required. Required customer service experience. Knowledge, experience, or expertise of high-end customer service. Experience with Apple iOS is required Proficiency in Microsoft Word, Excel, PowerPoint & Outlook.Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Nimble Learning: Actively learns through experimentation when tackles new problems, using both successes and failures as learning opportunities. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Cirrus provides a range of exciting benefits, including:
401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting. Employer-Paid Coverages: Group term life, short- and long-term disability insurance. Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options. Free Health Tracking: With rewards for meeting health goals. Generous PTO: 100 + hours accrued within the first year. Employee Referral Bonus: For referring talented candidates. Career Development: Tuition reimbursement and professional growth opportunities. Exclusive Discounts: Access to partner and marketplace discounts. Community & Engagement: Company and employee clubs at various locations.These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!