The team you'll be part of

As a member of Nokia Digital Office - Enterprise Infrastructure & Cloud Services – Service & Operations Management, you will be part of a team that is redefining IT and shaping the future of Nokia and our digital optimization transformation.

The Service & Operations Management team ensures the stability, availability, and high performance of the infrastructure that serves Nokia's entire workforce and upholds the technology for almost every interaction of the company's business.

You will be joining a team of highly skilled, enthusiastic, and passionate Engineers and Service Owners working in this leading-edge and constantly changing space.

What you will learn and contribute to

As an Enterprise IT Database Service Owner, you play a crucial role in the overall management and optimization of our database services within the organization. This role requires prior hands-on experience as a Database Administrator (DBA). The position involves knowledge in creating, managing, maintaining, and optimizing databases, ensuring data security, backups, and performance. Responsibilities may include troubleshooting issues, supporting database systems, and collaborating with our third-party vendor(s) and other teams to meet organizational service level objective (SLOs).  Please note that this role is not a hands-on role to fulfill requests directly from the customers. 

The position also requires a balance of technical, financial, and interpersonal skills to ensure that all aspects of database management and customer service are aligned with the organization's strategic goals.
 

Qualifications

Education: Bachelor’s degree in computer science or related field.

Requirements

10+ years of hands-on experience at enterprise-level as a DB Administrator. Strong understanding of database technologies (Oracle, MySQL, PostgreSQL, MSSQL, MariaDB). Knowledge of DB2, SAP HANA. Knowledge of Oracle RAC, ASM, and Data Guard. Knowledge of cloud native databases (GCP and Azure). Strong knowledge in SQL programming Proficient in Linux/Unix systems Experience in working in a large scale, IT Enterprise hybrid environment. Experience with scripting in shell or similar. Extensive knowledge of database standards. Proven experience managing customer relationship and holding service providers accountable. Familiar with database security best practices, database compliance, and data protection regulations. Knowledge of IT infrastructure, platform architecture concepts and principles. Familiar with and support of IT audits. Hands-on experience with database modernization through homogenous and heterogenous DB migration.

Other Desired Skills

Presentation skills with PowerPoint. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compute and storage-related concepts to technical and nontechnical audiences at various hierarchical levels. Strong problem and analytical skills, the ability to manage complex projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives. Proven project management skills. Ability to work independently and collaboratively within a team. Adaptability and a willingness to embrace new technologies and industry best practices. Data analysis and visualization with PowerBI, Excel, PowerPoint, etc. Office365 tools. Dealing with complexity. Analyze information and requirements in a structured way of working. Driving projects in cross functional teams, located in different time zones.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Collaboration with 3rd Party Vendors: Vendor Management: Establish and maintain strong relationships with third-party vendors, ensuring contractual obligations and service levels are met. Vendor Selection: Collaborate with procurement to select vendors that align with service requirements and goals. Cooperation with IaaS, Infra Tools as as a Service, Service Management Office and other Organizations within Service & Operations Management unit Operational Coordination: Work closely with the operations teams to ensure seamless service delivery and resolve operational issues. Service Monitoring: Oversee service monitoring and incident management processes to ensure service availability and reliability. Cooperation with Licensing Teams: Licensing Compliance: Collaborate with licensing teams to ensure compliance with software and hardware licensing agreements. Optimization: Identify opportunities to optimize licensing costs while maintaining compliance. Cooperation with Architects and Project Managers: Architectural Designs: Work with architects to implement architectural designs that align with the service's strategic goals. Project Execution: Collaborate with project managers to ensure successful project implementation and delivery within established timelines. Service Governance: Service Documentation: Maintain accurate documentation of service-related processes, procedures, roadmaps and configurations. Service Improvement: Continuously identify opportunities for service improvement and optimization. Collaboration and Communication: Collaborate with cross-functional teams, including leadership, to ensure seamless system operation. Effectively communicate with internal stakeholders and external vendors.