Manage multiple initiatives with short timelines (e.g., initiatives/changes with 2 week turnaround times) Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Leading, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Remaining organized and meeting deadlines. Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization