This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world. Job Title: **IT Desktop Support** **Position Details:** + OT may be applicable + Schedule: M-F, 8am - 5pm + First Round: Phone Interview & Second Round: Onsite **We prefer candidates with:** + Associate’s degree (minimum) + 1-3 years IT experience + Hardware Experience (beyond imaging/deployment) **Preferred Certifications:** + CompTIA IT Fundamentals + CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA ServerThe Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position requires the candidate to be available for on call 24/7 coverage on a rotational basis. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. **Daily tasks include (but are not limited to):** + Active Directory Administration + Limited support for corporate mobile devices + Familiarity with cloud applications (OneDrive, Office365, etc. + Troubleshooting Cisco VPN connectivity + Familiarity supporting Citrix connectivity + Dameware remote connection/utilization + Altiris Deployment server utilization + Asset management skills + Microsoft Edge and various browser(s) support + Installation/configuration of various Adobe products + Installation/configuration of Check Point endpoint client software + Conference Room equipment + Printer/driver troubleshooting & installation + ServiceNow utilization + Microsoft Teams support + Deployment/configuration of standard IP telephony + Hardware ordering/deployment **Additional responsibilities may include:** + Documentation (records) management + Knowledge base utilization + Project interaction + Customer scheduling/follow-ups + End user equipment moves (disconnect/reconnect) + Multi-team interaction and/or technical roun + Smart-Hands tasks/functions outside of standard operational workdtable participation + Standard device imaging via USB/PXE server(s) Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. ****IMPORTANT** The candidate should also be aware of the following:** + The role may require some light travel as needed for event support and/or remote sites with customers needing assistance. + The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role. **Pay Transparency:** + This is the pay range that Magnit reasonably expects to pay someone for this position is **$17.14/hour - $22.86/hour** . + Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). QUALIFICATION/ LICENSURE : + **Work Authorization :** Green Card, US Citizen + **Preferred years of experience :** 1+ Years + **Travel Required :** No travel required + **Shift timings:** 8 AM to 5 PM Job LocationHarrodsburg, Kentucky PayUSD 17.14 - USD 22.86 Per Hour Contract Duration11 month(s) Apply We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.