Description We are offering a long-term contract employment opportunity for an IT Desktop Support Specialist in West Des Moines, Iowa. The role involves providing hardware, software, and mobile support within the business and IT users primarily in West Des Moines. As an IT Desktop Support Specialist, you'll be tasked with maintaining and updating PC hardware and software, troubleshooting issues, and communicating with various stakeholders. Responsibilities: • Efficiently and accurately process requests related to break/fix incidents and move/add/change. • Ensure regular monitoring of systems to maintain operation efficiency and accuracy. • Handle the installation, maintenance, and updates of PC hardware and software. • Effectively communicate with stakeholders about status, risks, quality, and operations. • Troubleshoot issues related to PC hardware for laptops, desktops, and mobile devices. • Identify potential areas of improvement, escalate when necessary, and make appropriate recommendations. • Utilize your knowledge of the Windows 10/11 operating system to troubleshoot PC software issues. • Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities. • Work effectively on multiple initiatives concurrently while maintaining good attention to detail. • Utilize excellent verbal and written communication skills in all aspects of the role. Requirements • Minimum of 2 years' experience in a similar role as an IT Desktop Support Specialist • Proficiency in computer hardware including installation, troubleshooting, and maintenance • Practical knowledge of backup technologies to ensure data safety and recovery • Experience in computer imaging and desktop imaging, for creating standard desktop images and deployment • Demonstrable skills in desktop support, including resolving hardware and software issues • Ability to support mobile devices, including setup, troubleshooting, and user assistance • Excellent problem-solving skills and ability to work independently • Strong communication skills, both verbal and written, for effective interaction with end users and team members • Relevant certifications or degree in Information Technology or related field would be an advantage. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .