This is a rare opportunity to join a fast-growing team of technicians supporting customers on-site. You will join the United States Global Technology Operations (US GTO) team that supports and maintains information technologies and processes to meet the needs of our customers on-site. The position provides support to end-users on a variety of software and technical related issues and escalate support requests as necessary. The successful candidate will have at least two years of hands-on experience in the support of multi-user hybrid windows/Mac environment. You must be able to collaborate with a variety of technical and management disciplines including infrastructure and security architecture, security operations, application development, project managers, product owners, and others.
This position is located in our Nashville, TN office.
Support workstation, mobile, and remote environments.
Perform Service Desk duties, which are heavily focused on personal interaction coupled with
exceptional customer service.
Troubleshoot and provide timely resolution for hardware and software issues.
Assist in service desk process flow including incident, request, and problem escalation and
follow through.
Assist and work with the Network & Systems Operations team in daily duties that impact staff.
Lead conference IT support at remote locations.
Remotely support teleworkers, international employees, traveling staff, and field workers.
Assist in maintenance of Active Directory, WSUS, CRM, Call Systems and other tools regularly
used by the Service Desk and network and system operations team.
Research and evaluate new products.
Provide A/V support for conference rooms.
Perform other duties as needed.
• High school diploma.
• At least one year of hands-on experience in the support of multi-user hybrid windows/Mac
environment.
• Working knowledge of common software and OS packages including Office365, Windows 7 - 10, and MacOS.
• Working knowledge of ITIL-based ticketing systems, Active Directory, basic networking
concepts, and collaboration tools.
• Ability to research hardware and software issues.
• Excellent verbal, written and interpersonal skills.
• Superb customer service skills.
• Ability to multi-task in a fast-paced environment.
CGI anticipates accepting applications for this position through June 30, 2025.
“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $44,900 - 74,100.”
Benefits
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
•Competitive compensation including profit participation program
•Comprehensive medical, dental, and vision benefits
•Basic life and accidental death & dismemberment insurance
•Matching contributions through 401(k) plan, and CGI share purchase plan
•Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on
job level, years of relevant prior experience, and years of service