SUMMARY

Work hands-on to oversee all information technology (IT) operations at Katmai in support of the business needs of the organization.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist VP of IT in the management, coordination, and administration of all computer and information system-related services, projects, and programs at Katmai. Assume responsibility for all IT system implementations, operations, and monitoring. Ensure that all systems are compliant with the current revision of NIST 800-171. Work with cybersecurity team to maintain System Security Plan (SSP) and Plan of Action and Milestones (POAM). Provide support to cybersecurity and system administration teams for all third-party assessments, formal audits, and incident response activities. Maintain Disaster Recovery, Business Continuity, and Incident Response Plans. Supervise and assist in the administration of the following: Physical and virtual servers. Firewalls, switches, and wireless networking equipment. Hosted VOIP and on-prem PBX systems. Cloud Service Providers with an emphasis on Microsoft solutions. Enterprise backup solutions. Responsible for project management of key IT initiatives, including solution testing and rollouts. Monitor IT Help Desk service levels and create process improvement plans to address goals for responsiveness and accuracy.  Work with VP of IT to engage in strategic planning and goal setting for the department.    Assist in developing a cybersecurity strategy that minimizes security risks and vulnerabilities. Assist in managing external IT vendors and evaluating and negotiating vendor agreements. Make recommendations to VP of IT regarding staff recruitment, promotions, assignments, performance evaluations, and disciplinary actions. Assist VP of IT in projecting future needs, modernizing IT infrastructure, and improving IT service. Develop and document system standards for computer and network devices. Oversee the deployment and upgrades of IT hardware and software. Ensure the tracking of all IT assets, to include hardware, software, supplies, and licenses. Assume responsibility for employee morale and for addressing employee concerns and performance issues. Oversee all IT-related employee training. Ensure IT department carries out tasks, goals, and initiatives in a timely and professional manner and that work reflects a high level of customer service.    Evaluate/update departmental policies and procedures on a periodic basis to ensure accuracy, currency, and effectiveness.  Interface with department leads in company to ensure IT services are meeting needs and expectations. Assist in preparing financial budgets and presenting funding proposals, as needed. Prepare reports on IT department goals, performance, trends, and forecasts. Remain up to date with advances in technology and industry best practices. Research and provide solutions to technical challenges. Keep VP of IT updated on task progress and IT initiatives. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

Provide day-to-day management of the IT department, to include oversight of the group’s support technicians, system administrators, developers, and cybersecurity team.