Grow with us

About this opportunity:

Our Exciting Opportunity here for you!  We are now looking for an individual contributor role of IT Engagement & Delivery Officer in Italy.
As an individual contributor no direct reports or team leadership responsibilities are associated with this role.

You will work together with IT Engagement and Delivery SEME team to ensure that IT services, currently in production, are delivered as expected to business users. You will work together with the whole team to govern the complete delivery of Enterprise IT to the business, and act as an escalation point for issues with Services / Solutions / Products. You will work with others on solutions and applications, already in production or in projects and work closely with business and EIT teams to build new / future solutions.

Join our Team

What you will do

Accountable for IT infrastructure operations, including security, cost, stability, sustainability, site dimension and capacity, and IT hardware asset management.Adhere to IT standard practices for incident, problem, and change management, as well as configuration management.Ensure local IT support delivers a positive employee experience, covering IT support, local links, MWPs, mobiles, printers, VC, and TFS hands-on supervision and provision.Lead IT rollout projects, including infrastructure updates, upgrades, migrations, and represent the Engineering & Delivery Unit in RE projects, while managing office transformations and acting as the primary contact for designated sites.Oversee Business Continuity Management (BCM) activities, ensuring IT responsibilities are agreed upon and delivered.Ensure site compliance and security, following the Group IT Information Security Management System (ISMS) to preserve assets, information security, control structures, and maintain IT security SLAs, including regular checks and vulnerability scans.Perform regular risk self-assessments and ensure actions are delivered as planned.Ensure lab and test plant network connectivity meets agreed security standards.Responsible for achieving financial strategic targets and managing the local portfolio lifecycle and compliance based on agreed guardrails with Product Areas.Manage local applications governance, vendor management, and lead local application solution agreements with the business, owning financial and service level agreements.Skills

The skills you bring

Education:  Academic degree to Information Technology, Computer Science or relevant degreeA minimum of 5 years of relevant experience is preferred but not requiredProficiency in English and Italian, oral and written plus skill to work with multi-national global organizations with the ability to establish good working climate in a virtual environment.Work from site and ability to travel 40% of time national or internationalExcellent communication and presentation skillsIT Skills: Project management, IT Security, ITIL, Applications Processes and GovernanceDomain Experiences: IT Service Management & Delivery, Vendor Management

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Italy (IT) || Roma

Req ID: 769719