About IT at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.

Tools we use: Identity and Access Management: Okta, Lumos Email and Messaging: Gmail and Slack Document Creation and Collaboration: Google Workspace, Confluence Credential Management: 1Password Ticketing: Jira Service Desk, ZenDesk, Jira Projects Project Planning: Jira Endpoint Management: JAMF, InTune, ChromeOS, Kolide Projects we’re working on:

There is a lot that we're building at Headway, but here are a few projects to give you an idea of the problems we're tackling.

On and Off-boarding Automation: Remove manual, toilsome steps from IT on and off-boarding until it’s fully automated. Service Desk Improvements: Optimize workflows for handling IT support tickets across the org, to better surface high priority tickets and triage requests to appropriate owners. Worker Identity and Access: Ensure proper birthright access, access reviews, and permission profile configuration for different worker types. Device Attestation and Assurance: Implement monitoring and controls over all endpoints to ensure compliance with HIPAA and HITRUST standards. About the role

As a founding member of Headway’s IT Engineering team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company doubles in size over the next year or two.

Who you are: You are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows. You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work. You are a team player and have no ego, welcoming feedback with a growth mindset and adept at managing up and across teams. Experience we’re seeking: 5+ years experience working in a SaaS-based IT environment. Building with iPaaS/Automation/Glue tools such as Tray, Tines, Mulesoft, Workato, or Boomi Administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, Jamf You’ll love this role if you want to: Take projects from vision to reality in partnership with cross-functional teams, third-party products, and consultants.  Work on a highly collaborative, cross-functional engineering team. Manage the tradeoff between speed and scalability in order to best empower the teams you work with. Measure the impact of your contributions through quantitative reporting methods that promote visibility into our impact and enable our team to make data-informed decisions. Establish and engrain best practices throughout our organization. Understand operational workflows and create elegant solutions to complicated problems. Work in a fast-paced startup environment. See the impact of your work through the success of other teams. Change the trajectory of a startup striving to redefine access to mental health in America. Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. Take Home Exercise: You’ll complete a short (<1 hour) take home exercise. First Round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen. Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway. References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members! Compensation and Benefits: The starting salary for an IT Engineer at Headway is $122,000.00 and increases to $146,625 based on industry tenure and experience  Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development

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