**At Greenbrier, we do the hard work that matters.** The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services. **Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization.** We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us. **Greenbrier’s success begins with people.** We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success. **Summary** The IT Enterprise Support Engineer is responsible for providing services for our internal customers around the assigned scope of work: this includes installations of desktops, laptops, and mobile devices, maintaining all related systems up to date with upgrades and security resolutions, and responding to requests and issues with an appropriate sense of urgency and a focus on quality experience. This role supports IT services that meets or exceeds negotiated service levels. In addition to working with business units based in the US and with those in satellite offices, this role also collaborates with other IT Teams: network, server, security, applications, and our teams in Mexico where leverage is beneficial. This role provides support to our internal customers and collaborates with team members to innovate new ways to work, with an aim to provide excellent customer service and support that consistently meets internal customer needs. **Duties and Responsibilities** _To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices._ + Provides IT support to internal customers, across geographical locations ensuring an overall high level of customer satisfaction on an ongoing basis. + Collaborates with other teams to ensure Service Levels (SLA’s) are met, identifies opportunities for improvements and implements these as agreed upon. + Works with the IT Support Engineer Team to provide timely delivery on all hardware deployments and Knowledgebase documentation contributions assigned. + Learns and Follows processes and procedures to appropriately triage requests and issues, and monitor as required. + Engages with internal customers ensuring they are kept informed at all times regarding the status of any outstanding call they have placed with the IT service desk or with other Greenbrier IT Teams, and responds as required with a sense of urgency and empathy. + Helps and supports testing new applications on existing hardware configurations, recommends upgrades, patches and/or fixes and as adjusts needed. + Participates in On-Call responsibility for after-hours and emergency support. **Qualifications** _The following generally describes requirements to successfully perform the assigned duties._ **Minimum Qualifications** + 1-3 years of relevant experience in IT support at 1st and 2nd level within a Corporate IT support environment + Ability to travel internationally and domestically + Ability to address and support customer needs and the end user experience + Advanced understanding of service desk and customer support environment + Ability to organize and prioritize multiple projects and information with accuracy and urgency + Ability to make decisions and solve problems using sound inclusive reasoning and judgement, proactively anticipate needs and prioritize action steps + Ability to tolerate ambiguity in a constantly changing environment + Ability to analyze and find solutions to difficult or complex issues + Ability to set goals independently and take initiative to accomplish them, while collaborating and contributing in a team setting + Knowledge in MS Windows 7 & 10, iOS, MS Office 2013/365 + Working knowledge of mobile devices (Android, iPad, and iPhone). + Ability to discover the root cause of problems in order to identify appropriate solutions **Preferred Qualifications** + Proficiency in Active Directory, Webex, Virtual desktop environments, Anti-Virus and endpoint protection tools. + Knowledge of mobile device management and safeguarding company owned data + Knowledge of MS SCCM and networking. + Knowledge of Endpoint protection, Anti-Virus, backups/restore, AD skills including Azure and O365, MS 2003 – Current. + Knowledge of remote access capabilities to large enterprise systems based on role-based access and security model. **Work Environment and Physical Requirements** **Work Environment** _The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ This position will be in an office environment at the Greenbrier Company’s global headquarters located in Lake Oswego, Oregon. **Physical Activities and Requirements** _Frequency Key_ Not Applicable: Activity is not applicable to this occupation Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day) Frequently: Occupation requires this activity from 33% - 66% of the time (2.5- 5.5+ hours/day) Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day) **Working Postures** + Sit: Frequently + Stand: Occasionally + Walk: Occasionally + Bend: Not Applicable + Kneel/Squat: Not Applicable + Crawl: Not Applicable + Climb: Not Applicable + Reach Forward: Occasionally + Reach Upward: Not Applicable + Handling/Fingering: Frequently **Lift / Carry Requirements** + 5-10 lbs.: Not Applicable + 10-25 lbs.: Not Applicable + 25-50 lbs.: Not Applicable + 50-75 lbs.: Not Applicable + 75+ lbs.: Not Applicable **Push / Pull Requirements** + Up to 10 lbs.: Not Applicable + 10-25 lbs.: Not Applicable + 25-50 lbs.: Not Applicable + 50-75 lbs.: Not Applicable + 75+ lbs.: Not Applicable **EOE including Vet/Disability** Click here for more information:Know Your Rights Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000. ----------------------------------------------------------------- Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information. **Job Locations** _US-OR-Lake Oswego_ **ID** _2025-3624_ **Company** _Greenbrier Leasing Company LLC_ **Position Type** _Regular Full-Time_ **Category** _Information Technology_ **Workplace Type** _Onsite_