Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

You will be on-site and based in Bangkok.

 

Get to Know the Role 

The EUC Specialist plays an important specialized IT role that is essential to Grab in ensuring smooth daily operation and management of tasks/projects for the business. You will be reporting to Manager, Country IT.

 

The Critical Tasks You Will Perform

Assist IT Manager in day-to-day operational matters that includes but not limited to managing operational services and preparing reports, to ensure operational and support areas for improvement.Developing, maintaining and updating all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of IT operationsWork with managed services IT vendor to assess all help desk or service desk escalations, supporting solutions and coordinating with external service providers, where necessaryInvolve in assigned tasks/projects from IT Manager that covers local or regional aspectsPerform audits to ensure all assets information and change of asset status are being recorded into the asset management system by managed services IT vendorContribute to the execution of IT governance and compliance processes and proceduresWork with other GTS teams to provide operational perspective on products and services

Qualifications

What Essential Skills You Will Need

At least 3 years in supporting IT operations or related in the IT or Technology sectorAble to work with minimal supervision in a fast-paced working environmentExperience problem solving.Good written and verbal communication skills

 

The Nice-to-Haves

Good knowledge in supporting and managing cloud applicationsExperience in handling IT projectsExperience in writing user guide, instructions or SOPs

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.