Our Opportunity:

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike! We are seeking a highly motivated IT Executive Support Technician located at our corporate hub in Plantation, FL! The Chewy IT Executive Support team provides 5-star technical support, both remotely and in person to executive level staff across Chewy.

The IT Executive Support Technician plays a fundamental role in minimizing productivity challenges for executive staff and implementing solutions to address emerging needs. This is a highly visible role and will be responsible for providing end-to-end support for Windows and Mac hardware/software, audio/video conferencing, executive focused applications and more. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team. 

What you'll do:

Act as the main point of contact for executives and executive assistants across the organization. You will also assist and support non-Executive support staff as wellCollaborate with business leaders and necessary IT teams to ensure our executive endpoints, mobile devices, peripherals, applications, and other assigned devices are consistently workingDesign, build and implement software solutions to improve system reliability and experienceLead meetings with various partners and peers regarding Executive Support initiatives or eventsLead Service Review meetings with Executive Assistant team to review initiatives, SLAs, and project status updatesManage multiple channels of support for Executive Assistants and staff (Chat, Voice, E-mail and on-site). Be the owner of the chat channel for EAs and ITProject manage and support IT projects related to the Executive staffPrioritize and manage the executive support incidents/requests and provide weekly reporting of support issues to IT managementProactively partner with executive assistants to review technical challenges, research and implement solutionsPlan and oversee critical events such as board meetings, earnings calls and company town-hallsTroubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed.Provide IT/AV conference support for onsite/offsite presentations, events, and meetings related to executives which may occur after-hours and on weekendsInteract with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related executive supportMaintain documentation for all Service Desk and end user processes and procedures pertaining to executivesTrain executive staff and supporting users on existing and new technologyLead the testing, documentation and implementation of new hardware/software related to executive staffWork closely with HR and IT teams to ensure seamless onboarding experience for new executives joining the organizationParticipate in 24/7 support and on-call rotationAbility to travel up to 20% is required

What you'll need:

Minimum of 5 years’ experience providing technical support in a corporate environmentTechnical certifications - CompTIA A+ or CompTIA Network +, Apple ACMT or ACSP Certification, MS certifications such as MCSE, MCSA, and/or MCITPExtensive knowledge of A/V systems and solutions such as CrestronFunctional knowledge of Active Directory and related servicesExperience supporting endpoints via SCCM and JAMFExperience administering Office 365Extensive knowledge of Windows Desktop and Mac Operating SystemsExperience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, Linux) and Unified CommunicationsNotable Project Management experienceWork under pressure and effectively prioritize tasksEffective listening and interpersonal skills. Must be able to understand customer needs, communicate clearly and negotiate complex issues when necessary

Bonus:

Prior experience operating in an executive support roleJAMF CertificationProject Management Certification

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

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