IT Field Support Officer ( **Job Number:** IT 000031 ) **Description** + Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed + Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis + Train stores team members on the system and its various applications + Provide the necessary support for the shops POS systems including any issues during the POS daily closing + Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers + Log all the incidents and requests in the Service Desk system + Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files + Prepare status reports and documentation regarding the installation of hardware and networking equipment + Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed + Handle the pre-opening phase of new stores in terms of design, installation and configuration **Qualifications** + Technical Degree in Computer Science or a related field + 2-4 years of experience in a similar role + Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other) + Fluency in English + Valid Driving License is a plus + Proficiency in MS Office + Cultural Awareness: level 1 + Customer Focus: level 2 + Analytical Thinking: level 2 + Attention to details: level 2 + Change and Adaptability: level 2 + Communication Skills: level 2 + Teamwork: level 2 **Primary Location** : Regional - UAE-Dubai Internet City **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** IT 000031