*Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as neededProvide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis Train stores team members on the system and its various applications Provide the necessary support for the shops POS systems including any issues during the POS daily closingSupport and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the serversLog all the incidents and requests in the Service Desk systemCommunicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files Prepare status reports and documentation regarding the installation of hardware and networking equipmentMonitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when neededHandle the pre-opening phase of new stores in terms of design, installation and configuration*Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as neededProvide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis Train stores team members on the system and its various applications Provide the necessary support for the shops POS systems including any issues during the POS daily closingSupport and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the serversLog all the incidents and requests in the Service Desk systemCommunicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files Prepare status reports and documentation regarding the installation of hardware and networking equipmentMonitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when neededHandle the pre-opening phase of new stores in terms of design, installation and configuration*Technical Degree in Computer Science or a related field2-4 years of experience in a similar roleKnowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)Fluency in EnglishValid Driving License is a plusProficiency in MS OfficeCultural Awareness\: level 1Customer Focus\: level 2Analytical Thinking\: level 2Attention to details\: level 2Change and Adaptability\: level 2Communication Skills\: level 2Teamwork\: level 2*Technical Degree in Computer Science or a related field2-4 years of experience in a similar roleKnowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)Fluency in EnglishValid Driving License is a plusProficiency in MS OfficeCultural Awareness\: level 1Customer Focus\: level 2Analytical Thinking\: level 2Attention to details\: level 2Change and Adaptability\: level 2Communication Skills\: level 2Teamwork\: level 2