Field Technician II

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician II joining our team.

HOW A FIELD TECHNICIAN II WILL MAKE AN IMPACT

● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

● Modifies, moves, and installs new equipment

● Performs technical tasks and provides site support.

● Performs integrity testing and interviews customers to gather information about problems

● Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve

● Will preform Data Transfer Agent requests to transfer files between networks.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Associates of Arts/Associates of Science
● Required Experience: 1+ years of related experience
● Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

● Location: Client Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD