Classification Title:

IT Generalist I

Job Description:

UFEM - WINDOWS ENDPOINT MANAGEMENT SUPPORT:

Deploys and manages workstation images and software packages Monitors and maintains endpoint security and compliance through regular updates and patch management Develops and implements baselines for configuration management and security compliance Monitors systems and reports to correct performance, communication, and security issues Produces endpoint A/V and encryption reports for Engineering IT Support Collaborates with IT Leads to plan and execute large-scale software rollouts and updates Provides technical support, documentation, and training to Engineering IT Support staff

UFEM - MACOS AND iOS ENDPOINT MANAGEMENT SUPPORT:

Deploys and manages workstation images and software packages Creates and maintains configuration profiles and policies to ensure compliance and security Develops and implements custom scripts to automate tasks and enhance functionality Monitors systems and reports to correct performance, communication, and security issues Produces endpoint A/V and encryption reports for Engineering IT Support Collaborates with IT Leads to integrate JAMF with other systems and services Provides technical support, documentation, and training to Engineering IT Support staff

UFEM - WORKSTATION CLOUD BACKUP SUPPORT:

Implements and manages cloud backup solutions using UF provided tools Manages cloud backup accounts and licenses Documents cloud backup configuration and standards Provides technical support, documentation, and training to Engineering IT Support staff

IT INFRASTRUCTURE SUPPORT:

Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues Establishes and troubleshoots connectivity issues (both wired and wireless) Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) Isolates and repairs computer hardware, system and software problems Installs, configures, and supports all operating systems currently supported within the HWCOE Configures and supports a variety of mobile devices (smartphones and tablets)

UFIT SERVICES SUPPORT:

Administers and supports GatorMail and other email-related services Administers and supports GatorCloud services (Office 365, Dropbox, and Google Workspace for Education) Administers and supports UF directory services (UFAD, AzureAD, and others (including user, computer, application, and group policy objects) Administers and supports printers/multi-function devices (e.g. UF PrintSmart program) Administers and supports UFIT hosting services at Infrastructure and Communication Technology Services (ICT) and Research Computing (RC)

ADMINISTRATIVE AND OTHER DUTIES:

Assists with IT related inventory processes and asset management. Uses UF’s Software Licenses Services liaison dashboard for managing software licenses. Documents, tracks, and monitors problem tickets to ensure timely resolution. Stays informed on current trends in the Information Technology industry in order assist management with planning future projects. Participates in UF and College committees, user groups, and training as needed or directed.

OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS:

Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner Move IT assets between locations as needed Expected Salary:

$60,000-$65,000; commensurate with qualifications and experience

Minimum Requirements:

Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

Preferred Qualifications:

• Demonstrated experience with common endpoint management tools used in enterprise settings (e.g. Microsoft Endpoint Configuration Manager, Microsoft Defender for Endpoint, JAMF, and CrashPlan)
• Knowledge and experience installing, configuring, administering, and troubleshooting various operating systems (specifically Red Hat and Ubuntu Linux, Microsoft Windows and Mac OSX)
• Knowledge and experience administering systems in an enterprise environment (specifically active directory, group policy, SharePoint, Exchange, Office 365, and endpoint management tools (managed anti-virus, Microsoft Configuration Manager, InTune, cloud backup, etc)
• Knowledge and experience installing, configuring, and troubleshooting common desktop software and office productivity suites (i.e. Microsoft Office)
• Knowledge and experience with Microsoft Office 365 development and collaboration tools (specifically Teams, Lists, Forms, PowerAutomate, PowerApps, SharePoint Online, and Bookings)
• Knowledge and experience with the core principles of Software Engineering
• Ability to troubleshoot computer hardware and software problems (including, but not limited to, Windows, Mac and Linux operating systems, Microsoft Office, Microsoft Exchange, SharePoint, Office 365, and Endpoint Management suites)
• Ability to coordinate and communicate effectively both orally and in writing
• Ability to effectively interpret written guidelines and policies
• Ability to work independently with minimal daily supervision
• Ability to work under pressure to meet deadlines
• Ability to work well with others / establish and maintain effective working relationships

Special Instructions to Applicants:

In order to be considered for this position, applicant must upload a cover letter and resume with application.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No