IT Generalist I Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=534444&lJobSourceTypeID=796&sLanguage=en-us) Job no: 534444 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Computer Science, Information Technology Department: 19011200 - EG-MANAGEMENT INFORMATIN SYSTS Classification Title: IT Generalist I Job Description: UFEM - WINDOWS ENDPOINT MANAGEMENT SUPPORT: + Deploys and manages workstation images and software packages + Monitors and maintains endpoint security and compliance through regular updates and patch management + Develops and implements baselines for configuration management and security compliance + Monitors systems and reports to correct performance, communication, and security issues + Produces endpoint A/V and encryption reports for Engineering IT Support + Collaborates with IT Leads to plan and execute large-scale software rollouts and updates + Provides technical support, documentation, and training to Engineering IT Support staff UFEM - MACOS AND iOS ENDPOINT MANAGEMENT SUPPORT: + Deploys and manages workstation images and software packages + Creates and maintains configuration profiles and policies to ensure compliance and security + Develops and implements custom scripts to automate tasks and enhance functionality + Monitors systems and reports to correct performance, communication, and security issues + Produces endpoint A/V and encryption reports for Engineering IT Support + Collaborates with IT Leads to integrate JAMF with other systems and services + Provides technical support, documentation, and training to Engineering IT Support staff UFEM - WORKSTATION CLOUD BACKUP SUPPORT: + Implements and manages cloud backup solutions using UF provided tools + Manages cloud backup accounts and licenses + Documents cloud backup configuration and standards + Provides technical support, documentation, and training to Engineering IT Support staff IT INFRASTRUCTURE SUPPORT: + Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues + Establishes and troubleshoots connectivity issues (both wired and wireless) + Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) + Isolates and repairs computer hardware, system and software problems + Installs, configures, and supports all operating systems currently supported within the HWCOE + Configures and supports a variety of mobile devices (smartphones and tablets) UFIT SERVICES SUPPORT: + Administers and supports GatorMail and other email-related services + Administers and supports GatorCloud services (Office 365, Dropbox, and Google Workspace for Education) + Administers and supports UF directory services (UFAD, AzureAD, and others (including user, computer, application, and group policy objects) + Administers and supports printers/multi-function devices (e.g. UF PrintSmart program) + Administers and supports UFIT hosting services at Infrastructure and Communication Technology Services (ICT) and Research Computing (RC) ADMINISTRATIVE AND OTHER DUTIES: + Assists with IT related inventory processes and asset management. + Uses UF’s Software Licenses Services liaison dashboard for managing software licenses. + Documents, tracks, and monitors problem tickets to ensure timely resolution. + Stays informed on current trends in the Information Technology industry in order assist management with planning future projects. + Participates in UF and College committees, user groups, and training as needed or directed. OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS: + Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment + Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner + Move IT assets between locations as needed Expected Salary: $60,000-$65,000; commensurate with qualifications and experience Minimum Requirements: Bachelor's degree in an appropriate area; or an equivalent combination of education and experience. Preferred Qualifications: • Demonstrated experience with common endpoint management tools used in enterprise settings (e.g. Microsoft Endpoint Configuration Manager, Microsoft Defender for Endpoint, JAMF, and CrashPlan) • Knowledge and experience installing, configuring, administering, and troubleshooting various operating systems (specifically Red Hat and Ubuntu Linux, Microsoft Windows and Mac OSX) • Knowledge and experience administering systems in an enterprise environment (specifically active directory, group policy, SharePoint, Exchange, Office 365, and endpoint management tools (managed anti-virus, Microsoft Configuration Manager, InTune, cloud backup, etc) • Knowledge and experience installing, configuring, and troubleshooting common desktop software and office productivity suites (i.e. Microsoft Office) • Knowledge and experience with Microsoft Office 365 development and collaboration tools (specifically Teams, Lists, Forms, PowerAutomate, PowerApps, SharePoint Online, and Bookings) • Knowledge and experience with the core principles of Software Engineering • Ability to troubleshoot computer hardware and software problems (including, but not limited to, Windows, Mac and Linux operating systems, Microsoft Office, Microsoft Exchange, SharePoint, Office 365, and Endpoint Management suites) • Ability to coordinate and communicate effectively both orally and in writing • Ability to effectively interpret written guidelines and policies • Ability to work independently with minimal daily supervision • Ability to work under pressure to meet deadlines • Ability to work well with others / establish and maintain effective working relationships Special Instructions to Applicants: In order to be considered for this position, applicant must upload a cover letter and resume with application. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required:No Advertised: 10 Jan 2025 Eastern Standard Time Applications close: 24 Jan 2025 Eastern Standard Time