IT Generalist I Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=534402&lJobSourceTypeID=796&sLanguage=en-us) Job no: 534402 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Information Technology Department: 19011200 - EG-MANAGEMENT INFORMATIN SYSTS Classification Title: IT Generalist I Job Description: IT FIRST-CONTACT SUPPORT: + Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues. + Onboards departmental employees by assisting users with initial sign-on and access to software and file server data. + Establishes and troubleshoots connectivity issues (both wired and wireless). + Maintains documentation of end-user support activities and procedures. + Serves as a technical resource for users assisting in moderate to complex issues. COMPUTER AND PERIPHERAL HARDWARE SUPPORT: + Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) as needed or requested. + Isolates and repairs computer hardware and computer system problems. + Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements. COMPUTER OPERATING SYSTEM AND APPLICATION SOFTWARE SUPPORT: + Responsible for troubleshooting and resolving moderately complex software and hardware issues, escalating issues to the IT Lead as needed. + Installs, configures, and supports all operating systems currently supported within the embedded department(s). + Installs, configures, and supports the application software in use within the College of Engineering approved for use by campus policies and adhering to data classification requirements. + Configures and supports a variety of mobile devices (smartphones and tablets). + Isolates and fixes computer operating system and application software problems. + Works with vendor technical support to isolate and solve software application problems. + Develops employee user guides or procedure manuals as needed for specialized applications or training purposes. + Customizes software to user specifications as needed. ENTERPRISE MANAGEMENT TOOLS SUPPORT, USAGE, AND DOCUMENTATION: + Maintains objects within UF’s Active Directory (UFAD) (user, workstation, application and policy objects). + Assists users with issues relating to UF’s GatorCloud services (including email and unified communications). + Utilizes UF’s enterprise protection platform (UFEM) for workstation management. + Utilizes UF’s IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management. + Utilizes UF’s IP Address Management (IPAM or MAB) systems for establishing network connections to systems. + Utilizes UF’s risk management systems to assist the unit IT Lead in the Integrated Risk Management (IRM) risk assessments. + Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments. + Performs routine auditing of workstations to ensure systems are at current patch levels and isolate causes of potential system failures. ADMINISTRATIVE AND OTHER DUTIES: + Assists with IT related inventory processes and asset management. + Uses UF’s Software Licenses Services liaison dashboard for managing software licenses. + Documents, tracks, and monitors problem tickets to ensure timely resolution. + Stays informed on current trends in the Information Technology industry in order assist management with planning future projects. + Participates in UF and College committees, user groups, and training as needed or directed. IPPD PROGRAM SPECIFIC IT SUPPORT: + Designs, develops, and maintains the applications used by students for applying to the IPPD program. + Designs, develops, and maintains the applications used by students, IPPD faculty and coaches, and outside representatives to support the collaboration, communication, and peer review of IPPD teams. + Assists in the setup and teardown of design review events. + Attends, as technical support, design review events. OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS: + Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment. + Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner. + Move IT assets between locations as needed. Expected Salary: $60,000-$65,000; commensurate with qualifications and experience Minimum Requirements: Bachelor's degree in an appropriate area; or an equivalent combination of education and experience. Preferred Qualifications: + Knowledge and experience installing, configuring, administering, and troubleshooting various operating systems (specifically Red Hat and Ubuntu Linux, Microsoft Windows and Mac OSX). + Knowledge and experience administering systems in an enterprise environment (specifically active directory, group policy, SharePoint, Exchange, Office 365, and endpoint management tools (managed anti-virus, Microsoft Configuration Manager, InTune, cloud backup, etc). + Knowledge and experience installing, configuring, and troubleshooting common desktop software and office productivity suites (i.e. Microsoft Office). + Knowledge and experience with Microsoft Office 365 development and collaboration tools (specifically Teams, Lists, Forms, PowerAutomate, PowerApps, SharePoint Online, and Bookings). + Knowledge and experience with the core principles of Software Engineering. + Ability to troubleshoot computer hardware and software problems (including, but not limited to, Windows, Mac and Linux operating systems, Microsoft Office, Microsoft Exchange, SharePoint, Office 365, and Endpoint Management suites). + Ability to coordinate and communicate effectively both orally and in writing. + Ability to effectively interpret written guidelines and policies. + Ability to work independently with minimal daily supervision. + Ability to work under pressure to meet deadlines. + Ability to work well with others / establish and maintain effective working relationships. + Good technical writing skills in order to write and maintain documentation and instructional/training materials. Special Instructions to Applicants: In order to be considered for this position, applicant must upload a cover letter and resume with application. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required:No Advertised: 08 Jan 2025 Eastern Standard Time Applications close: 21 Jan 2025 Eastern Standard Time